RVN Reception & Client Care Specialist

Animal Trust (UK); Ellesmere Port; Presencial; GBP 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

6 weeks holiday (including bank hols)

CPD funded

Sickness benefit (52 weeks) and EAP

Enhanced maternity/paternity package

Contributory pension scheme

RCVS and VDS fees paid

Counselling support after 12 months

Vivup store discounts

Staff discount

E-Car Scheme

Cycle to work scheme

Refer-a-Friend bonus

Resumo da oferta

Animal Trust (UK) is seeking a Registered Veterinary Nurse to join Ellesmere Port Hospital in a non-clinical, client-facing Reception Nurse role. You will bridge customer service and clinical teams, supporting triage, diary management, and pharmacy processes to ensure smooth client journeys.

The role suits an RVN with 2+ years’ experience who wants to move away from routine clinical duties while still contributing to patient care and client support.

Qualificações

• RVN with minimum two years’ experience (non-clinical, client-facing focus).
• Confident communicator with excellent organisational skills.
• Calm, compassionate problem-solver.
• Enjoy working closely with clients and supporting clinical teams.
• Passionate about delivering outstanding client experiences.

Responsabilidades

• Triage support: assess, prioritise and direct patients to the right team.
• Diary coordination: optimise appointment bookings across workstreams.
• Client communication: handle chat queries with accurate guidance.
• Call handling: provide friendly, professional phone support.
• Pharmacy support: assist with repeat prescriptions and dispensing; maintain stock control.

Conhecimentos

Excellent communication

Organisational skills

Client-focused

Problem solving

Team collaboration

Formação académica

Registered Veterinary Nurse (RVN) qualification

Descrição da oferta de emprego

Animal Trust (UK) is seeking a Registered Veterinary Nurse to join Ellesmere Port Hospital in a non-clinical, client-facing Reception Nurse role. You will bridge customer service and clinical teams, supporting triage, diary management, and pharmacy processes to ensure smooth client journeys.

The role suits an RVN with 2+ years’ experience who wants to move away from routine clinical duties while still contributing to patient care and client support.