Run Pacer — In-Store Running Expert & Community Builder

New Balance, Inc.; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across

Generous staff discount

Project involvement across ourEuropean

Flexible uniform package

Job summary

New Balance Run Pacer role in our London Run Store focuses on delivering premium service to customers by sharing running expertise and guiding gear choices. You will train staff on selling skills, product knowledge, and the New Balance brand.

You’ll be the in-store running expert, engage with the local running community, support sponsored events, and ensure a premium store environment while collaborating with the Training Champion to elevate running knowledge.

Qualifications

• Extensive passion for running and participation in races.
• Ability to educate customers and staff on running gear.
• Commitment to delivering outstanding customer service.
• Willingness to support at sponsored events.
• Team player with willingness to collaborate with the Training Champion.

Responsibilities

• Be the in-store running expert and help customers find gear.
• Deliver exceptional customer experience throughout journey to purchase.
• Drive sales by achieving KPI’s and recommending products.
• Educate staff on running products, trends, and best practices.
• Stay up to date on running trends and competitor products.
• Engage with local running community and organize store runs.
• Provide on-site support at sponsored events.
• Maintain premium store environment following brand standards.
• Support daily store operations including opening/closing.
• Champion health, safety, and compliance.

Skills

Running knowledge

Customer service

Communication

Team collaboration

Event support

Flexible availability

Job description

New Balance Run Pacer role in our London Run Store focuses on delivering premium service to customers by sharing running expertise and guiding gear choices. You will train staff on selling skills, product knowledge, and the New Balance brand.

You’ll be the in-store running expert, engage with the local running community, support sponsored events, and ensure a premium store environment while collaborating with the Training Champion to elevate running knowledge.