RTA/EL /PL Claims Handler

Direct Line Group; Bromley; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is seeking an RTA/EL/PL Claims Handler to join their Litigation Team. This full-time role offers a hybrid working model, allowing flexibility while managing a diverse caseload of claims. The ideal candidate will have a strong legal background, excellent communication skills, and the ability to negotiate settlements effectively. The company provides a supportive environment with numerous benefits, including performance bonuses and health options.

Benefits

Performance bonus

Pension

Insurance discounts

Health options

EV car scheme

Generous holiday

Share schemes

Qualifications

• Experience with RTA / EL / PL claims, preferably within insurance or law firms.
• Knowledge of Pre Action Protocols, CPR, relevant laws, and regulations.

Responsibilities

• Handling a caseload of Claimant Employers Liability, Personal Liability, and Road Traffic Accident claims.
• Negotiating settlements and drafting court documents.

Skills

Communication

Problem Solving

Attention to Detail

Education

Legal Executive

Solicitor

Tools

Case Management Systems

Job description

Join to apply for the RTA/EL /PL Claims Handler role at Direct Line Group

We currently have an exciting opportunity to join our Litigation Team at DLG Legal Services as an RTA/EL/PL Claims Handler. This is a full-time, permanent position, based at our Bromley or Leeds office with hybrid working.

What you’ll be doing

• Handling a caseload of Claimant Employers Liability, Personal Liability, and Road Traffic Accident claims.
• Managing client claims, conducting investigations, legal research, and assessing claim prospects and values.
• Providing legal advice, managing client expectations, and explaining the claims process clearly.
• Negotiating settlements and drafting court documents.
• Managing cases efficiently, meeting targets, and maintaining client communication.
• Investigating conflicts, complaints, and acts of negligence, reporting issues promptly.
• Maintaining good relationships with team members, external organizations, and supporting department development.

What we’re looking for

• Experienced Claims Handler, Legal Executive, or Solicitor.
• Experience with RTA / EL / PL claims, preferably within insurance or law firms.
• Knowledge of Pre Action Protocols, CPR, relevant laws, and regulations.
• Experience with Case Management Systems and research resources.
• Strong communication skills, problem-solving ability, and attention to detail.

What we’ll give you

We offer excellent benefits, flexible working, and a supportive environment. Core benefits include:

• Performance bonus, pension, insurance discounts, health options, EV car scheme, generous holiday, share schemes, and more.

Our hybrid working model involves at least 2 days in the office per week, supporting work-life balance and flexibility.

Additional Info

Location: Bromley (BR1 1DP) or Leeds (LS1 4AZ)

Working hours: 35 hours/week, Monday-Friday

Equal Opportunity Statement

Direct Line Group is committed to diversity and inclusion. We welcome applications from all backgrounds and are happy to support candidates requiring adjustments during the recruitment process.