Liability Claims Adjuster

Starr Underwriting; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player seeks a skilled claims handler to join their dynamic liability claims department. This role involves evaluating and managing a diverse portfolio of claims, ensuring compliance with company guidelines and statutory regulations. You will collaborate with various stakeholders to provide exceptional service while contributing to the continuous improvement of processes. Join a supportive team where your expertise will be valued, and help shape the future of claims management in a collaborative environment.

Qualifications

• Experience in handling liability claims on a lead basis.
• Strong understanding of UK public, products, and employers liability.

Responsibilities

• Evaluate claims to determine coverage and required information.
• Negotiate and settle claims within guidelines.
• Maintain accurate records for auditing and reporting.

Skills

Liability claims handling

Managing MI

Public liability experience

Products liability experience

Employers liability experience

Litigated claims experience

Regulatory investigations

Insurance principles knowledge

Current regulation awareness

Coverage knowledge

Understanding of relevant law

Job description

About us

HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.

We are a dynamic and welcoming liability claims department, where collaboration and high performance come together to deliver the claims service our clients have come to expect. Two liability claims managers guide their respective teams and report direct to the Head of Liability Claims in the UK. Our primary focus is on handling UK EL, PL and Product liability claims, providing us with a solid foundation of expertise and understanding of local regulations and laws. However, we also offer exciting opportunities to get involved with international programmes and managing claims in other jurisdictions whilst being based in the UK as well as opportunities to get involved with other types of claims such as clinical trial claims. Our supportive and sociable environment ensures that every team member can thrive, contribute their insights and progress their professional journey.

The role

To desktop adjust own portfolio of cases notified, from first advice through to settlement within their designated authority, in accordance with the claims handling manual. The cases are varied and may include both lead and follow claims to a high technical level.

Key accountabilities

• To undertake an initial evaluation of cause of loss to determine whether a claim is covered and what further information may be required.
• To decide the Company’s response to claims, based on correct interpretation of policy and underwriting documentation; investigating, negotiating and settling claims within statutory and company guidelines. This includes coverage analysis and policy determination.
• To assist in the process for setting accurate, realistic and timely claim reserves to enable management to assess the company exposure.
• To liaise variously with clients, loss adjusters, solicitors, experts, brokers, MGAs and TPAs as appropriate for claims service and investigation.
• To review MI for accuracy and liaise with TPAs, loss adjusters and other parties as required to ensure the MI accurately reflects the claims data.
• To liaise variously with underwriters & risk managers, finance, management, Home Office and with network (Servicing and/or Producing offices) as and when relevant for informational, procedural or authority reasons.
• To maintain accurate records for auditing and regulatory purposes, preparing reports as necessary.
• To ensure accurate entry of claims data into Company systems to enable precise reporting on the nature and financial impact of the claims portfolio and to assist in the preparation of MI.
• To proactively participate in projects or other initiatives designed to improve the effectiveness or efficiency of the team and/or department.
• To assist in the management of international programs (Servicing and/or Producing office) by liaising with the network, clients, brokers, loss adjusters, solicitors and experts as appropriate to ensure an efficient claims service and the provision of correct and accurate claims data.

Skills & experience

• Liability claims handling experience on a lead basis;
• Experience of reviewing and managing MI;
• Experience of UK Market in public liability, products liability, and employers liability matters;
• Experience of litigated and non-litigated claims;
• Experience of inquests and regulatory investigations;
• Good general knowledge and understanding of insurance principles;
• General awareness of current regulation and market issues;
• Good working knowledge of coverage provided under general public, products and employers liability policies;
• Understanding and good working knowledge of current, relevant law.

Other

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.

If you require support with your application, please contact UK&[e-mail]