Complex / Multi-track Claims Handler

Direct Line Group; Bromley; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Complex / Multi-track Claims Handler to join their Personal Injury Team. This permanent role offers a hybrid working model, where you will manage client claims, provide legal advice, and negotiate settlements. The ideal candidate will have prior claims handling experience and strong communication skills. Enjoy benefits like a performance bonus, private pension, and health insurance options while working in a supportive and inclusive environment.

Benefits

Up to 10% annual performance bonus

9% Private Pension

Insurance discounts

Health and Dental insurance options

EV car scheme

Generous holiday allowance

Share schemes

Qualifications

• Experienced Claims handler or Solicitor required.
• Knowledge of Pre Action Protocol and relevant statutes essential.

Responsibilities

• Managing client claims and ensuring accurate time recording.
• Negotiating settlements and drafting court documents.
• Conducting legal research and managing risks.

Skills

Communication

Negotiation

Legal Research

Claims Handling

Education

Legal Executive

Solicitor

Tools

Case Management Systems

Job description

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About Us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website.

Opportunity

We currently have an exciting new opportunity to join our Personal Injury Team as a Complex / Multi-track Litigator. This is a permanent and full-time position, based at our Bromley or Leeds office (hybrid working).

Responsibilities

1. Managing a client’s claim using the firm’s technical process, documenting activities, and ensuring accurate time recording.
2. Conducting investigations into incident circumstances, legal research, and assessing claim prospects and value, consulting Counsel if necessary.
3. Providing clients with correct legal advice, managing expectations, explaining processes clearly, and ensuring fair treatment.
4. Negotiating settlements on behalf of clients and updating legal expenses providers at key stages.
5. Drafting documents for court proceedings, complying with court directions, and preparing files for hearings.
6. Instructing counsel, drafting briefs, and checking costs statements.
7. Managing risks in line with policies, procedures, and regulatory requirements.
8. Maintaining good relationships with team members, external organizations, and suppliers.
9. Supporting departmental development through continuous improvement initiatives.

Qualifications

• Experienced Claims handler, Legal Executive, or Solicitor.
• Previous personal injury claims handling experience in a law firm environment.
• Knowledge of Pre Action Protocol, CPR, Practice Directions, and relevant statutes.
• Experience with Case Management Systems and dealing with EL/OL/PL & RTA claims.
• Knowledge of general damages assessment guidelines and research resources.
• Effective communication skills via phone and written formats.
• Proven ability to meet targets, work under pressure, and manage time effectively.

Benefits

• Up to 10% annual performance bonus
• 9% Private Pension
• Insurance discounts, travel insurance, Green Flag cover
• Health and Dental insurance options
• EV car scheme
• Generous holiday allowance
• Share schemes, employee discounts, cashback

Working Arrangements

Our hybrid model combines home and office work, with colleagues typically in the office at least 2 days a week. We prioritize flexibility and work-life balance to support your well-being and productivity.

Inclusivity

Direct Line Group is committed to diversity and inclusion. We are an equal opportunity employer, feature as a Top 50 Inclusive Employer, and support adjustments in our recruitment process to accommodate everyone.