RS Local Branch Assistant

RS Group; Lamesley; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Generous pension scheme

Private health cover

Health cash plan

Employee share scheme

Additional holiday days per year

Annual bonus scheme

Discounts on vehicle leases for family

Employee Assistance Programme

Cycle to Work Scheme

Workwear & PPE

Personal development programmes

Job summary

RS Group in Newcastle is seeking a Branch Assistant to support the branch team by delivering excellent customer service, identifying customer needs, and resolving queries. You will also assist with delivery options and dispatches, while handling stock and packing duties.

Join a collaborative team and learn on the job with full training provided; a can-do attitude is essential for success in this hands-on branch role.

Qualifications

• Some experience in a Customer Service or Retail role.
• Strong communication skills.
• The ability to multi-task and put your attention to different areas of work throughout your day.
• Computer literacy.
• A friendly face and a can-do attitude.

Responsibilities

• As a Branch Assistant, you will be reporting directly to the Branch Manager.
• Within the Branch, you will provide excellent customer service by helping identify our customers' needs and requirements by building strong relationships and investigating and resolving customer issues from general and technical questions whilst advising on delivery options and dispatches.
• You will also be responsible for some warehouse and stock management picking and packing activities.

Skills

Customer service

Retail experience

Strong communication

Multi-tasking

Computer literacy

Friendly attitude

Job description

If you are looking for rewarding opportunity and working as part of a supportive team, then this is the role for you. Based in our RS Local Newcastle Branch. Working alongside our amazing branch team you will divide your time between communicating effectively with our trade customers at our branch to help them find just what they need and keeping on top of our stock and inventory. Full training will be provided, but a can-do attitude is all that it takes to succeed in this role.

What you will be doing:

As a Branch Assistant, you will be reporting directly to the Branch Manager. Within the Branch, you will provide excellent customer service by helping identify our customers' needs and requirements by building strong relationships and investigating and resolving customer issues from general and technical questions whilst advising on delivery options and dispatches. You will also be responsible for some warehouse and stock management picking and packing activities.

• Some experience in a Customer Service or Retail role
• Strong communication skills
• The ability to multi-task and put your attention to different areas of work throughout your day
• Computer literacy
• A friendly face and a can-do attitude

What's in it for you?

• Option to join - Generous Defined Contribution Pension scheme.
• Option to join - Private Heath Medical cover.
• Option to join - Heath Cash Plan.
• Option to join - Save as you Earn Employee Share Scheme.
• Option to buy more day's holiday per annum.
• Annual Employee Performance Bonus scheme.
• Preferential discounts on Personal Contract Hire for brand new vehicles for family & friends.
• Employee Assistance Programme.
• Cycle to Work Scheme.
• Company workwear & PPE.
• A wide range of personal development programmes to build on your strengths.

We are RS Group. At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems. We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.