Customer Service Consultant

EMEA3 Recruitment; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Royal London, the UK's largest mutual life, pensions and investment company, is seeking a Customer Service Consultant for a 6-month contract based in Alderley Park, with a 50/50 hybrid model. You will handle inquiries from Financial Advisors and Group Members, delivering a professional customer experience and logging queries with accuracy.

The role requires previous customer service experience via phone or in person, excellent customer care, and the ability to manage multiple tasks in a

Qualifications

• Experience in a customer service role via telephone or face-to-face is essential.
• High level of customer care, always putting the customer's needs at the heart of decisions you make.
• Polite, professional phone manner with clear, confident, and sincere tone.
• Thrive in a fast-paced environment with the ability to manage and prioritise multiple queries.
• Working knowledge of Microsoft Office including Word, Excel and Outlook.

Responsibilities

• Provide a professional and superior experience for every customer.
• Manage customer queries via inbound/outbound calls and email/ written correspondence.
• Prioritise and respond to customer queries promptly, detailing requirements for fulfilment and managing expectations.
• Accurately log all queries and maintain customer data to ensure regulatory standards.
• Work as part of a wider team to ensure best practices and advice is consistently given to customers.

Skills

Customer service experience

Customer care focus

Polite professional phone manner

Multi-task prioritization

Fast-paced environment adaptability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Royal London is a Financial Services company with a difference. As the UK’s largest mutual life, pensions and investment company, we’re owned by our members and work for their benefit, not for shareholder profits. We’ve grown rapidly and have been recognised as one of the UK’s top rated places to work.

Today, Royal London has over £170 billion of assets under management, and around 4,000 employees working in five offices across the UK and Ireland. As an organisation, they have worked hard to become experts in specialist markets, building a trusted brand, with plenty of awards to show for it.

We’ve worked hard to become experts in our specialist markets, building a trusted brand – and our teams have plenty of awards to show for it. Whatever team you’re interested in joining and whatever role you play, we’ll help you to make a difference.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with Royal London to support their contingent Recruitment processes Acting as an extension of their recruitment team, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of our client, Royal London. We are looking for a Customer Service Consultant for a 6 month contract. Based in Alderley Park, with a 50/50 hybrid model.

Purpose of the role

We are seeking friendly and customer-orientated individuals to join our team of Customer Service Consultants. In this role you will have the opportunity to work with a variety of internal and external customers, including Financial Advisors and Royal London Group Members. This is a pivotal position within our organisation, offering the chance to make a real impact. With your exceptional communication skills and attention to detail, you will help to build strong relationships with our customers, you will be their first point of contact, dealing with inbound and outbound enquiries, resolving any queries through to completion and keeping the adviser/customer up to date.

What you’ll do

• Provide a professional and superior experience for every customer.
• Manage customer queries via inbound/outbound calls as well as responding to email and written correspondence.
• Prioritise and respond to customer queries in a timely fashion, detailing requirement for the fulfilment of their request and managing their expectations.
• Accurately log all queries and maintain customer data to ensure accuracy of content and that we meet regulatory standards.
• Work as part of a wider team to ensure best practises and advice is consistently given to customers, meeting their needs, and supporting the Royal London Group purpose.

The Skills you'll need

• Experience in a customer service role via telephone or face to face is essential.
• High level of customer care, always putting the customers’ needs at the heart of the decisions you make.
• Polite, professional phone manner with the ability to communicate in a clear, confident, and sincere tone.
• Thrive in a fast-paced environment with the ability to manage and prioritise multiple queries and processes simultaneously.
• Working Knowledge of Microsoft Office, including Word, Excel and Outlook is required, with previous administrative work being highly sought after.

Next steps

This client will only accept workers operating via an Umbrella/PAYE engagement model.