Rough Sleeping Services Support Officer

Liverpool City Council; Liverpool; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days holiday

Flexibility First Agile working

LGPS pension scheme

Training and development

Health & Wellbeing programme

Cycle to Work

Car lease scheme

Family friendly leave

Gym membership

Employee volunteering

Job summary

Liverpool City Council is seeking a diligent Rough Sleeping Service Support Officer to join our Housing Solutions Service at the Cunard Building, Liverpool. You will provide essential administrative and frontline support to the rough sleeping services, handling enquiries, referrals, and case information with care and confidentiality.

In this busy role you will triage referrals, coordinate with partners, and help frontline staff deliver a responsive service to people experiencing or at risk of

Qualifications

• Administrative and data handling skills are required.
• Ability to manage enquiries and maintain confidentiality.
• Organised, proactive and customer-focused approach.

Responsibilities

• Provide essential administrative support to the Rough Sleeping services.
• Triage and allocate referrals and manage case information.
• Handle service enquiries from customers, professionals and partners.
• Monitor outstanding actions and ensure timely responses.
• Support frontline colleagues to deliver an effective service.

Job description

Liverpool City Council is seeking a diligent Rough Sleeping Service Support Officer to join our Housing Solutions Service at the Cunard Building, Liverpool. You will provide essential administrative and frontline support to the rough sleeping services, handling enquiries, referrals, and case information with care and confidentiality.

In this busy role you will triage referrals, coordinate with partners, and help frontline staff deliver a responsive service to people experiencing or at risk of