Housing Solutions Support Officer - Flexible Hours

Liverpool European Partnership; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Flexible working (role dependent)

Local Government Pension Scheme

Training & progression

Health & Wellbeing Programme

Cycle to Work

Travel Pass Scheme

Driver time car lease

Family friendly leave

Discounted Gym Memberships

Employee volunteering

Medicash

Job summary

Liverpool City Council in Liverpool is seeking a proactive Rough Sleeping Service Support Officer to provide essential administrative and coordinating support to the Housing Solutions Service. You will manage enquiries, triage referrals, and maintain accurate case information while supporting frontline staff to prevent rough sleeping and improve outcomes.

The role emphasizes confidentiality, timely responses, and strong organisational skills in a busy public service setting.

Qualifications

• Experience providing administrative support in a busy team.
• Ability to manage enquiries and referrals with confidentiality.
• Strong data accuracy and record keeping.

Responsibilities

• Provide essential administrative support to the Housing Solutions Service.
• Manage service enquiries, triage and allocate referrals.
• Maintain accurate case information and ensure timely follow-up.

Skills

Administrative skills

Customer service

Organisational skills

Communication skills

Confidentiality

Job description

Liverpool City Council in Liverpool is seeking a proactive Rough Sleeping Service Support Officer to provide essential administrative and coordinating support to the Housing Solutions Service. You will manage enquiries, triage referrals, and maintain accurate case information while supporting frontline staff to prevent rough sleeping and improve outcomes.

The role emphasizes confidentiality, timely responses, and strong organisational skills in a busy public service setting.