Rough Sleeping Housing Options Advisor

BCP Council; Bournemouth; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Training & development

Hybrid/flexible working

Disability Confident Employer

Job summary

BCP Council is seeking a Housing Options Officer to join the Rough Sleeper Team. The role focuses on helping people experiencing or at risk of rough sleeping by applying housing legislation, resolving cases and coordinating with partner services to achieve lasting outcomes.

The post emphasises strong customer service, partnership working and problem-solving skills in a community-based role with some hybrid and flexible working. A driving licence is preferred and English fluency is essential.

Qualifications

• Excellent customer service and ability to engage with people facing homelessness.
• Strong partnership working with local agencies.
• Good problem-solving skills and decision-making under pressure.

Responsibilities

• Communicate effectively to understand how to help people resolve their housing situation.
• Apply relevant homelessness legislation to make decisions based on quality investigations and assessments.
• Manage a caseload effectively within competing demands.
• Collaborate with other services and colleagues to find lasting solutions for customers.
• Understand homelessness prevention and proactively working to prevent housing crisis.

Skills

Customer service

Partnership working

Problem-solving

Job description

BCP Council is seeking a Housing Options Officer to join the Rough Sleeper Team. The role focuses on helping people experiencing or at risk of rough sleeping by applying housing legislation, resolving cases and coordinating with partner services to achieve lasting outcomes.

The post emphasises strong customer service, partnership working and problem-solving skills in a community-based role with some hybrid and flexible working. A driving licence is preferred and English fluency is essential.