Housing Options Officer - Rough Sleeper Team - 12 month Fixed term contract

BCP Council; England; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Disability Confident Employer

Training and development

Job summary

BCP Council is seeking a Housing Options Officer for the Rough Sleeper Team to help prevent rough sleeping and support people who have experienced rough sleeping. You will join a dynamic team, handling a caseload with partner agencies and applying housing law to reach lasting solutions.

The role requires trauma-informed practice, strong customer service, and flexible working including evenings and weekends. We offer training and development within a community-based setting.

Qualifications

• Communicate effectively to resolve housing situations
• Apply relevant homelessness legislation in decisions
• Manage a caseload with competing demands
• Collaborate with support agencies and colleagues to find lasting solutions
• Demonstrate trauma-informed practice in working with clients

Responsibilities

• Support the Rough Sleeper Programme and provide a pathway off the street
• Build proactive partnerships with support agencies and other local authorities
• Understand homelessness legislation and trauma-informed practice as essential requirements
• Be flexible to working outside standard hours, including evenings, weekends and bank holidays
• Engage with customers to deliver sustainable and positive outcomes in housing

Skills

Effective communication

Legislation knowledge

Caseload management

Partnership working

Trauma-informed approach

Job description

Housing

Housing Options Officer Rough Sleeper Team

Are you passionate about finding solutions to homelessness and supporting people who are rough sleeping or who have experienced rough sleeping?

Housing

Housing Options Officer Rough Sleeper Team

Are you passionate about finding solutions to homelessness and supporting people who are rough sleeping or who have experienced rough sleeping?

An opportunity has opened for a Housing Options Officer within BCP Housing Rough Sleeping Prevention team. You will be joining our existing dynamic and specialist team, our aim is to prevent rough sleeping wherever possible and where it is not possible ensure it is rare, brief and non-recurring.

This role will require your excellent customer service, partnership working and problem-solving skills, helping people in often complex and difficult situations.

If You Can

• Communicate effectively, to really understand how to help people to resolve their housing situation
• Apply relevant legislation to make decisions based on quality investigations and assessment
• Manage a caseload effectively within competing demands
• Collaborate with other services and your colleagues & help them to find a lasting solution to their problem
• Understand homelessness prevention and support, proactively working to prevent housing crisis.

This role will be supporting the Rough Sleeper Programme. BCP Council has received central government funding to work collaboratively with partnership agencies to ensure everyone currently rough sleeping in BCP has a pathway off the street.

The role will require proactive partnership working with both support agencies and other local authorities to establish sustainable and positive outcomes for customers.

A strong understanding of homelessness legislation and the complex issues associated with rough sleeping is essential. Candidates must also demonstrate knowledge of trauma-informed practice and a genuine commitment to supporting individuals affected by homelessness and tackling rough sleeping.

Due to the nature of the service, this role will involve working outside the Council's standard operating hours, including evenings, weekends and occasional bank holidays. Working patterns will be determined in line with service requirements.

We offer opportunities for training and professional development.

The role is largely community based but there is an opportunity for some hybrid and flexible working

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role

A full driving licence and access to a vehicle is preferred.

You must be able to evidence your right to work and commit to the duration of the contract.

This authority is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

At BCP Council, inclusion is more than a promise – it’s how we work.

We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.

It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP

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DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.