Hybrid Housing Options Officer: Rough Sleeper Support

BCP Council; England; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Disability Confident Employer

Training and development

Job summary

BCP Council is seeking a Housing Options Officer for the Rough Sleeper Team to help prevent rough sleeping and support people who have experienced rough sleeping. You will join a dynamic team, handling a caseload with partner agencies and applying housing law to reach lasting solutions.

The role requires trauma-informed practice, strong customer service, and flexible working including evenings and weekends. We offer training and development within a community-based setting.

Qualifications

• Communicate effectively to resolve housing situations
• Apply relevant homelessness legislation in decisions
• Manage a caseload with competing demands
• Collaborate with support agencies and colleagues to find lasting solutions
• Demonstrate trauma-informed practice in working with clients

Responsibilities

• Support the Rough Sleeper Programme and provide a pathway off the street
• Build proactive partnerships with support agencies and other local authorities
• Understand homelessness legislation and trauma-informed practice as essential requirements
• Be flexible to working outside standard hours, including evenings, weekends and bank holidays
• Engage with customers to deliver sustainable and positive outcomes in housing

Skills

Effective communication

Legislation knowledge

Caseload management

Partnership working

Trauma-informed approach

Job description

BCP Council is seeking a Housing Options Officer for the Rough Sleeper Team to help prevent rough sleeping and support people who have experienced rough sleeping. You will join a dynamic team, handling a caseload with partner agencies and applying housing law to reach lasting solutions.

The role requires trauma-informed practice, strong customer service, and flexible working including evenings and weekends. We offer training and development within a community-based setting.