Rough Sleep Support Worker

Civic Recruitment Limited; Walsall; On-site; GBP 25,000 - 35,000; Full time

Job summary

Civic Recruitment Limited is recruiting a Rough Sleeper Support Worker in Walsall for a 3-month contract with a local authority. The role focuses on outreach and person-centred support to homeless and vulnerable adults to reduce repeat homelessness and improve housing stability.

You will conduct risk assessments, develop tailored support plans, deliver life skills, and work with partners to access education, training, benefits, and housing.

Qualifications

• Experience supporting vulnerable adults, homeless individuals, rough sleepers, or people with complex needs.
• Experience carrying out assessments, developing support plans, and managing risk.
• Strong communication and interpersonal skills with diverse service users and stakeholders.
• Ability to maintain accurate written and electronic records.

Responsibilities

• Conduct outreach across the borough to identify and engage rough sleepers and respond to referrals.
• Complete holistic risk and needs assessments and develop risk management plans.
• Provide practical and emotional support to vulnerable adults, including those with complex needs.
• Deliver life skills and social skills support through one‑to‑one and group sessions.
• Assist service users in accessing education, training, employment, and volunteering opportunities.
• Support service users to access benefits, welfare support, healthcare, and housing services.
• Maintain accurate case notes and plans in line with requirements.
• Participate in an out‑of‑hours rota and collaborate with partners to deliver coordinated support.

Skills

Vulnerable adults

Assessments

Risk management

Communication skills

Job description

Walsall, United Kingdom | Posted on 25/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

3 Month Contract With A Local Authority

Job Purpose

The Rough Sleeper Support Worker will provide person‑centred support to vulnerable adults who are homeless, rough sleeping, at risk of homelessness, or have complex support needs. The role focuses on reducing repeat homelessness by engaging individuals through outreach, completing assessments, developing tailored support plans, and helping service users build the skills, confidence, and resilience needed to achieve and maintain independent living. The postholder will work collaboratively with internal and external partners to improve outcomes and support long‑term housing stability.

Key Responsibilities

• Conduct outreach across the borough to identify and engage with rough sleepers and respond to referrals received by the service.
• Complete holistic risk and needs assessments and develop effective support and risk management plans.
• Provide practical and emotional support to vulnerable adults, including those with complex needs, offending histories, substance misuse issues, or mental health challenges.
• Deliver life skills and social skills support through both one‑to‑one and group‑based interventions.
• Support service users to access education, training, employment, and volunteering opportunities.
• Encourage and facilitate the development of positive family, community, and support networks.
• Assist individuals in securing and sustaining suitable accommodation and provide ongoing tenancy support.
• Respond to crisis situations and provide regular support sessions to service users.
• Promote safeguarding and take appropriate action to protect vulnerable adults.
• Support service users in accessing benefits, welfare support, healthcare, and other specialist services to maximise income and wellbeing.
• Accompany service users to appointments where appropriate and advocate on their behalf.
• Maintain accurate records, support plans, case notes, and outcome information in line with organisational requirements.
• Work collaboratively with colleagues, partner agencies, and stakeholders to deliver coordinated support.
• Support the induction of new staff and assist with the supervision of volunteers, trainees, and students when required.
• Participate in an out‑of‑hours rota, providing advice, guidance, and support as required.

Requirements

• Experience supporting vulnerable adults, homeless individuals, rough sleepers, or people with complex needs.
• Experience carrying out assessments, developing support plans, and managing risk.
• Knowledge of issues affecting vulnerable individuals, including homelessness, substance misuse, mental health, offending behaviour, and social exclusion.
• Understanding of welfare benefits, housing legislation, and debt‑related issues.
• Ability to manage challenging situations calmly and effectively.
• Strong communication and interpersonal skills, with the ability to engage positively with a diverse range of service users and stakeholders.
• Ability to maintain accurate written and electronic records.
• Strong organisational skills with the ability to prioritise workload and manage competing demands.
• Competent IT skills and experience using case management systems and standard software packages.
• Ability to work flexibly, including early mornings, evenings, weekends, and bank holidays.
• Commitment to safeguarding, equality, diversity, inclusion, and confidentiality.
• Full UK driving licence and access to a vehicle for work purposes.
• Experience working within homelessness, housing support, supported accommodation, outreach, or community support services.
• Experience delivering life skills, employability, or social inclusion programmes.
• Evidence of continuous professional development relevant to housing, support work, or homelessness services.

Additional Information

• Hours: 37 hours per week.
• Location: Civic Centre, Walsall, with regular outreach work across the borough.