Rough Sleeper Support Officer

Worcester City Council; United Kingdom; On-site; GBP 26,000 - 34,000; Full time

Job summary

Worcester City Council’s Housing & Homelessness Service is expanding its Rough Sleeper Support team to provide assertive outreach and help people access accommodation and support services. You will work with partner agencies to identify solutions and support pathways for sustainable housing.

The role requires resilience, empathy, and experience in multi-disciplinary collaboration, with some lone working and driving. Applications from all sections of the community are welcome.

Qualifications

• Experience providing outreach support to rough sleepers.
• Experience working with multiple agencies to arrange accommodation and support.
• Trauma-informed approach and non-judgemental engagement are essential.
• Resilience, perseverance and flexibility in a changing environment.

Responsibilities

• Provide assertive outreach to rough sleepers and vulnerably housed individuals.
• Identify suitable accommodation and support options in partnership with agencies.
• Build trusted relationships and advocate for pathways to sustainable housing.
• Maintain accurate case notes, referrals and liaison with partner organisations.

Skills

Outreach experience

Trauma-informed approach

Partnership working

Empathy

Tools

Driving licence

Job description

The following content displays a map of the jobs location - Trinity Street Housing Advice Centre

Following the award of specialist government funding, we have created several new roles within our Housing & Homelessness Service to deliver our ambitious plans to prevent homelessness, reduce rough sleeping and protect vulnerable tenants. These newly created roles offer an exciting opportunity to make the role your own and help shape how the service is delivered from day one.

Worcester City Council’s Housing & Homelessness Service is committed to supporting individuals and families experiencing homelessness or at risk of losing their home. We provide a wide range of support, both in-house and through strong partnerships, to help our customers achieve stable and secure housing.

Prevention is at the heart of our approach—we work proactively to help people remain in their homes or move to more suitable accommodation before reaching crisis point. In recent years, we have made significant improvements to our temporary accommodation, enhanced the support we offer, and focused on improving the overall customer experience. We are proud of the high-quality, person-centred service we deliver.

We are a large, dynamic service made up of five teams delivering a broad range of housing functions (see structure chart for more detail).

About the Role

We are expanding our team of Rough Sleeper Support Officers following the government’s recent commitments and funding allocations around supporting rough sleeping individuals into accommodation and enabling them to access the support and skills needed to sustain a life away from the streets. If you are passionate about taking a multi-disciplinary approach to ending rough sleeping and making systems work for the most vulnerable, now is an exciting time to join our team and to work with partners across the city to make this a reality.

You will be responsible for providing assertive outreach support to individuals who are rough sleeping or vulnerably housed. Using a strengths-based, non-judgemental approach, you will work positively and proactively with a range of organisations to identify appropriate accommodation and support solutions.

About You

Our team recognises that each individual experiencing or at risk of rough sleeping requires a tailored approach to meet their needs. You will work with multiply disadvantaged individuals to build trusted relationships through a person centred, trauma informed approach to address support needs and find a pathway to sustainable accommodation . You will need resilience, perseverance, empathy, experience of successful multi-disciplinary partnership working and a creative, flexible approach.

For full details of the role requirements, please see the attached Role Profile.

If you are passionate about delivering excellent public services andcommitted to driving positive change and improvement for our customers, now is a great time to join us .

The post holder will be required to obtain an Enhanced Disclosure certificate, will hold a full and current UK driving licence and have access to a vehicle for the role.The role will involve some lone working and some working out of normal office hours.

We welcome applications from all sections of the community. We would like to help you shine during this process.

Interview dates: 7th October 2026 and 8th October 2026