Connect Response Officer

Middlesbrough Development Corporation; Tees Valley; On-site; GBP 21,000 - 28,000; Full time

Job summary

Middlesbrough Development Corporation is looking for a Connect Response Officer to join the 27/7 emergency monitoring and response service. You will deliver a high standard of person-centred care when answering calls on the community alarm system and assess user needs to decide on the best action.

As part of a dedicated team, you will contact emergency services, a responder, or Connect Response Officers when required, ensuring residents stay safe at home. Full UK driving licence is essential.

Qualifications

• Empathy and patience when engaging with vulnerable service users.
• Excellent communication and listening skills.
• Ability to assess needs and provide guidance.
• Full UK driving licence required.

Responsibilities

• Answer calls on the community alarm system and provide person-centred support.
• Assess needs, give guidance, and contact emergency services or responders as needed.

Skills

Empathetic

Patience

Excellent communication

Organised

Tech confident

Job description

An exciting opportunity has arisen within our Connect service for a full time Connect Response Officer to join our Connect 27/7 emergency monitoring and response service. You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough. Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to people across Middlesbrough. We offer help and support to older, vulnerable, and disabled people to help them to remain safe and independent in their own home. You will provide a high standard of person-centred care when answering the calls on the community alarm system. You will assess the service user's needs, offering support, guidance and advice and decide on the most appropriate action to be taken. This may include contacting the emergency services, a responder nominated or the Connect Response Officers.

• Empathetic.
• Patient.
• Passionate about supporting vulnerable people.
• Organised with excellent communication skills.
• Technologically confident.

In this role, good communication skills are vital, also responding with empathy is important as well as providing the reassurance the service user needs. Please note a Full UK Driving Licence is essential for this role.