24/7 Connect Response Officer — Emergency Care & Support

Middlesbrough Development Corporation; Tees Valley; On-site; GBP 21,000 - 28,000; Full time

Job summary

Middlesbrough Development Corporation is looking for a Connect Response Officer to join the 27/7 emergency monitoring and response service. You will deliver a high standard of person-centred care when answering calls on the community alarm system and assess user needs to decide on the best action.

As part of a dedicated team, you will contact emergency services, a responder, or Connect Response Officers when required, ensuring residents stay safe at home. Full UK driving licence is essential.

Qualifications

• Empathy and patience when engaging with vulnerable service users.
• Excellent communication and listening skills.
• Ability to assess needs and provide guidance.
• Full UK driving licence required.

Responsibilities

• Answer calls on the community alarm system and provide person-centred support.
• Assess needs, give guidance, and contact emergency services or responders as needed.

Skills

Empathetic

Patience

Excellent communication

Organised

Tech confident

Job description

Middlesbrough Development Corporation is looking for a Connect Response Officer to join the 27/7 emergency monitoring and response service. You will deliver a high standard of person-centred care when answering calls on the community alarm system and assess user needs to decide on the best action.

As part of a dedicated team, you will contact emergency services, a responder, or Connect Response Officers when required, ensuring residents stay safe at home. Full UK driving licence is essential.