Rothercare Response Officer

Rotherham Metropolitan Borough Council; Rotherham; On-site; GBP 16,000 - 17,000; Part time

Job summary

Rotherham Metropolitan Borough Council's Rothercare service seeks a compassionate Rothercare Response Officer for a 21-hour-per-week, fixed-term maternity cover from 5 October 2026 to 4 October 2027. Working across a 7-day, 3-shift rota, you will provide reassurance, assess risk, and respond to calls from vulnerable adults.

You will visit customers at home as a Mobile Responder when required and receive full training to deliver all aspects of the service.

Qualifications

• Experience in supporting adults with vulnerabilities.
• Empathy, patience and professionalism in communication.

Responsibilities

• Be a calm voice at critical moments Responding to calls and alerts from vulnerable adults via our control centre systems, listening carefully, assessing risk, and deciding on the appropriate response.
• Provide reassurance in person, when required, attending customers’ homes as a Mobile Responder to check on their wellbeing and offer practical support.

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £27,709 - £29,071 FTE Actual salary - £15,681-£16,445 Contractual hours 21 Basis Part time Region Rotherham Job category/type Care Date posted 21/09/2026 Job reference REQ23998 Attachments Job Profile Band E.docx Benefits Package.doc

Job description

Directorate: Adult Care, Housing & Public Health

Temporary fixed term post to cover maternity leave from the 5th of October 2026 to 4th October 2027

Hours: 21 hours per week

Working across a 7‑day, 3‑shift rota.

Make a difference, every shift.

At Rotherham Metropolitan Borough Council, we believe everyone deserves to feel safe, supported, and able to live independently. Our Rothercare service, part of the Adult Care, Housing & Public Health Directorate, plays a vital role in making this happen — 24 hours a day, 365 days a year.

About Rothercare

We are looking for a compassionate and reliable Rothercare Response Officer who is committed to delivering inclusive, strength‑based support that promotes independence and wellbeing.

Rothercare plays a vital role in providing reassurance, timely responses, and person‑centred support to adults across Rotherham, helping people to feel safe, supported, and confident to live independently.

Rothercare delivers a comprehensive service that combines:

• The installation of assistive equipment
• Emergency monitoring
• A caring, professional response service when people need help most.

For our customers, knowing that help is always just a button press away brings confidence, dignity, and peace of mind.

About the Role

This is a rewarding, fast‑paced and varied role, where no two shifts are the same. You will:

• Be a calm voice at critical moments Responding to calls and alerts from vulnerable adults via our control centre systems, listening carefully, assessing risk, and deciding on the appropriate response.
• Provide reassurance in person, when required, attending customers’ homes as a Mobile Responder to check on their wellbeing and offer practical support — for example following a fall or medical alert.

You will receive full training, enabling you to confidently deliver all aspects of this essential service.

Working Pattern

The service operates around the clock, and you will work a 3‑shift rota:

• Day: 6:00am – 1:00pm
• Afternoon: 1:00pm – 8:00pm
• Night: 8:00pm – 6:00am

This includes some weekends and bank holidays, reflecting the continuous nature of the service.

About You

You will be someone who:

• Has an understanding of supporting adults with vulnerabilities.
• Works in a strength‑based way, promoting independence and dignity.
• Communicates with empathy, patience, and professionalism.
• Can stay calm, think clearly, and make sound decisions in emergencies.
• Enjoys working as part of a team and building strong relationships with partner services.
• Has experience in a customer‑focused role and takes pride in giving reassurance and support.

Driving Requirement

• A full, valid UK driving licence is essential.
• You must be willing to undertake an RMBC driving assessment.
• You will be required to drive manual and automatic vehicles as part of the role.

Want to Know More?

If you would like an informal conversation about the role, please contact:

• Helen Snell, Assistant Manager, [e-mail] 01709 254864
• Debbie Radford, Assistant Manager, [e-mail] 01709 807161
• Sharon Barker, Team Manager, [e-mail] 01709 254862

If you value kindness, teamwork and making a genuine difference in people’s lives, we would love to hear from you.

This post involves working with adults and therefore if successful you will be required to apply for a disclosure of criminal records check at an enhanced level. Further information about the Disclosure Scheme and can be found at www.gov.uk/disclosure-barring-service-check

Rotherham Metropolitan Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website .

Confirmation of appointment is also subject to a medical assessment.

Head Office

Riverside House
Main Street
Rotherham
S60 1AE