OneCall Officer (Casual)

Stockton-on-Tees Borough Council; Tees Valley; On-site; GBP 32,000 - 36,000; Part time

Benefits offered by this job

Vehicle provided

PPE provided

Full uniform

Training and ongoing support

Flexible casual working arrangements

Employee benefits and discounts

Job summary

Stockton-on-Tees Borough Council is seeking a friendly, caring OneCall Officer to join our 24-hour emergency response service. You will support vulnerable residents to stay safe and independent at home, handling calls, visiting clients, and providing practical wellbeing support.

We offer flexible casual hours, day and night shifts, full training, and ongoing support. A current UK driving licence is required and a vehicle is provided during shifts.

Qualifications

• Experience in social care is desirable.
• Willingness to work flexible hours including day and night shifts.

Responsibilities

• Support clients through the call handling platform from the control centre.
• Respond to clients in their own homes following a fall or emergency activation.
• Visit clients to review and update their support profiles.
• Provide practical assistance and wellbeing support to help people maintain independence.

Skills

Empathy

Communication

Teamwork

Calm under pressure

Adaptability

Driving licence

Job description

Are you friendly, caring and passionate about making a difference in your local community?

Do you thrive in a dynamic, supportive and team-oriented environment where no two days are the same?

Would you like a flexible role that allows you to work around your other commitments?

If so, this could be the perfect opportunity for you.

As a OneCall Officer, you will help deliver a 24-hour emergency response service that supports the safety, wellbeing and independence of our clients. Working with a diverse range of people, you'll provide meaningful, hands-on support that makes a real difference to the lives of some of our most vulnerable residents, helping them remain safe and comfortable in their own homes.

About the role

No two shifts are ever the same. You could be:

• Supporting clients through our call handling platform from the control centre.
• Responding to clients in their own homes following a fall or emergency activation.
• Visiting clients to review and update their support profiles.
• Providing practical assistance and wellbeing support to help people maintain their independence.

We're looking for individuals who are caring, resourceful and efficient, with a commitment to delivering excellent customer service and support.

To help you carry out your role, OneCall provides:

• A vehicle for use during your shift.
• Lifting equipment.
• Personal Protective Equipment (PPE).
• Full uniform.
• Training and ongoing support.

Working pattern

This is a casual position, with work offered on an as-needed basis to support service requirements. You will provide cover during periods of annual leave, sickness absence and increased demand, so flexibility and the ability to work at short notice are important.

As hours are not guaranteed and can vary from week to week, this role is ideal for someone seeking flexible work that fits around other personal or professional commitments.

This role involves both day and night shifts, working 12-hour shifts as part of a rotating rota that supports our 24-hour service operation.

What we're looking for

While experience in social care is desirable, we welcome applications from individuals who share our values and are committed to making a positive difference in people's lives.

We're looking for people who:

• Demonstrate empathy, compassion and professionalism in all aspects of their work.
• Build positive relationships and communicate effectively with a wide range of people.
• Work confidently both independently and as part of a supportive team.
• Remain calm, adaptable and resilient when responding to changing situations and priorities.
• Are committed to promoting independence, dignity and wellbeing for vulnerable individuals.
• Hold a current full UK driving licence.

If you're looking for a flexible and rewarding role where you can make a genuine difference to people's lives every day, we'd love to hear from you.

What we offer

• A casual hourly rate of £15.85.
• A rewarding role where you can make a real difference to the lives of local residents.
• Full training and ongoing support to help you succeed in the role.
• Flexible casual working arrangements that can fit around your personal or professional commitments.
• Access to a wide range of employee benefits, including learning and development opportunities and discounts at high street and online retailers.

Find out more

For full details about the role, please refer to the Job Description and Person Specification in the Supporting Documents section.

For an informal discussion about the post, please contact:

Shaun Taylor, Registered Manager

[e-mail]

01642 527839

Interviews are expected to take place during the week commencing 12 October 2026.

If you are shortlisted, you will receive notification through your North East Jobs account, so please ensure you regularly check your account and registered email address for updates regarding your application.

We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible.

Please note that we’re unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.

Important Applicant Guidance

Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from ‘[e-mail]’ to the email linked to your North East Jobs account, and will also appear in the ‘My Messages’ section of your account.

Rehabilitation of Offenders Act 1974 (Exemptions): This post is exempt from the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended). Applicants are therefore required to disclose all criminal convictions, cautions, reprimands, and final warnings, including those which would normally be considered spent, subject to the filtering rules applicable under current legislation.

Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.

Council Principles: The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.

Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.