Rota Administrator – Urgent Care

Suffolkfed; United Kingdom; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Training budgets

Cycle to work

Death in service cover

Annual leave 27+ days

Blue Light Card

Job summary

Suffolkfed is seeking a Rota Administrator to coordinate staff rotas and ensure safe, effective service delivery across our care services in the Suffolk area. The role focuses on building strong relationships with bank staff, encouraging shift uptake, and providing timely responses to rota queries.

You will join the Urgent Care Operations Team and contribute to continuous staffing coverage. A DBS check is required, and the role involves supporting a busy healthcare environment with excellent

Qualifications

• Proven ability to communicate clearly by phone and email.
• Experience coordinating staff rotas and scheduling.
• Ability to build positive relationships with bank staff and employees.
• Strong organisational and problem-solving skills with attention to detail.
• Experience in healthcare, workforce scheduling or rota management is desirable but not essential.

Responsibilities

• Coordinate and maintain staff rotas for safe service delivery.
• Build relationships with bank staff and encourage shift uptake, including short-notice covers.
• Act as a first point of contact for rota and staffing queries via phone, email and other communications.
• Support the operations team by updating workforce systems and keeping accurate records.
• Work in a fast-paced environment with changing priorities and strong organisational skills.

Skills

Phone communication

Scheduling

Relationship building

Organisational skills

Problem solving

Job description

We are looking for a Rota Administrator. If you love building relationships and have the ability to communicate well this could be the role for you.

What is the role?

• Coordinating and maintaining staff rotas to ensure safe and effective service delivery across our services.
• Building positive working relationships with bank staff and employees, encouraging shift uptake and identifying suitable cover, often at short notice.
• Acting as a first point of contact for rota and staffing queries, responding professionally to telephone calls, emails and other communications from bank staff and managers.
• Supporting the wider operations team by managing staffing gaps, updating workforce systems and ensuring accurate records are maintained.
• Working in a fast-paced environment where priorities can change quickly and where excellent organisational skills are essential.

The successful candidate will be confident in engaging with our employees and will have the ability to positively influence and encourage them to take up additional shifts, often at short notice, to ensure service continuity and appropriate staffing levels.

You’ll join our Urgent Care Operations Team.

We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Is it for me?

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

You may be the right person for this role if you:

• Love speaking with people over the phone and building relationships
• Have experience working in a busy, fast-paced administrative, scheduling or workforce planning environment.
• Are an excellent communicator with the confidence to build strong working relationships with employees, managers and bank staff.
• Are resilient, proactive and able to remain calm when sourcing cover for shifts at short notice.
• Have strong organisational and problem-solving skills with excellent attention to detail.
• Are comfortable dealing with telephone enquiries and resolving queries professionally and efficiently.
• Have experience in healthcare, workforce scheduling or rota management (desirable but not essential).

What we can offer you:

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that ‘get it’.
• Excellent IT teams & support giving us first class equipment and ‘no wait’ responses.
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets.
• Cycle to work scheme.
• Death in service cover.
• Competitive salaries with annual benchmarking.
• 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service.
• Blue Light Card employer – access to thousands of discounts online and on the high street.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Interested? Have questions? Just wondering? Please get in touch with Marie Rutherford, Rota Team Operation Manager, [e-mail]

We welcome the responsible use of AI to help structure or refine your application. However, your application should reflect your own experience, skills and achievements.

Please ensure any information submitted is accurate and truthful. AI must not be used to exaggerate or misrepresent your qualifications, experience or abilities.

If you use AI tools, you may be asked to discuss how they supported your application during the recruitment process. Any AI-generated content should be reviewed and edited by you, and should not include confidential or sensitive information.

We are committed to fair and inclusive recruitment. AI should support your application, not replace your own voice, perspective and contribution.