Deputy Rota Team Manager – Severnside

Avon Local Medical Committee Ltd; West of England; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

BrisDoc is seeking a Deputy Rota Team Manager to support the Rota Team Manager in day‑to‑day coordination of Severnside's operational and clinical rotas. You will help design, manage and maintain rotas and lead on designated rota tasks, while coaching Rota Administrators.

Working closely with the Service Delivery and Clinical Admin Teams, you will ensure accurate data in RotaMaster, handle short‑notice cover, and support onboarding for clinicians and staff.

Qualifications

• Experience working in a rota or workforce planning environment.
• Strong organisational and administrative skills.
• Ability to supervise and support staff effectively.
• Confident communicator across multiple mediums (telephone, email, SMS).
• Comfortable using rota management software (e.g. RotaMaster).
• High attention to detail and commitment to data quality.
• Ability to work flexibly and respond to service needs at short notice.

Responsibilities

• Lead in the management of the Severnside operational rota with proactive planning and short notice changes.
• Maintain the day-to-day upkeep of RotaMaster data, shift information, and reporting.
• Record sessional cover, shift status, special rates, and sickness accurately.
• Arrange short-notice cover using escalation processes and communicate with staff and managers.
• Process New Starter and CHOC forms within agreed timescales.
• Build and maintain relationships with the Service Delivery and Clinical Admin Teams.
• Provide day-to-day coaching to Rota Administrators and deputise for the Rota Team Manager.
• Support the implementation and review of SOPs and best practices.
• Act as a key contact for rota-related queries and onboarding communications for clinicians.
• Support recruitment administrative tasks and registrar process coordination.

Skills

Rota management

Organisational skills

Staff supervision

Confident communicator

RotaMaster

Data quality

Flexibility

Tools

RotaMaster

Job description

The Deputy Rota Team Manager will support the Rota Team Manager in the day-to-day coordination and delivery of SevernSide's operational and clinical rotas. This role will help ensure that rotas are designed, managed, and maintained in line with service requirements, and that rota administration is delivered effectively.Working closely with the Rota Team Manager and wider Rota Team, the Deputy will lead on designated aspects of rota creation and problem-solving, support the training and supervision of Rota Administrators, and act as a key point of contact for clinical and non-clinical colleagues on rota-related matters.

Main duties of the job

Rota Management and Coordination

• Lead in the management of the Severnside operational rota, including proactive planning (including for bank holidays) and responding to short notice absence/changes

• Manage the day-to-day upkeep of RotaMaster, ensuring accurate session data, shift information, and reporting.

• Support the timely and accurate recording of sessional cover, shift status, special rates, and sickness episodes.

• Take responsibility for short-notice cover arrangements, applying agreed escalation processes and communicating with relevant staff and managers.

• Allocate and process New Starter and CHOC forms in accordance with agreed timescales

• Build and maintain strong working relationships and great communication with the Service Delivery Team

• Build and maintain strong working relationships and great communication with the Clinical Admin Team

About us

BrisDoc is an employee-owned social enterprise that has been providing NHS healthcare for over twenty years. Serving more than one million patients across Bristol, North Somerset, and South Gloucestershire, BrisDoc offers a range of primary care services, including:

• Severnside Integrated Urgent Care (IUC): A 24/7 NHS urgent care service combining NHS 111 and the GP Out of Hours Service, and more, ensuring patients receive timely medical attention when their GP practice is closed
• In-Hours Primary Care: Operating GP practices such as Broadmead Medical Centre and Charlotte Keel Medical Practice, providing comprehensive healthcare services during standard hours
• Homeless Health Service: Dedicated to addressing the healthcare needs of homeless individuals, offering support through clinics and outreach teams

As a social enterprise, BrisDoc prioritises the health of its patients, environmental sustainability, and the social and economic well-being of the community. The organisation is committed to reducing health inequalities and improving overall well-being.At BrisDoc, we are proud to be an employee-owned organisation, meaning every member of our team is a 'co-owner' with a real stake in the success of the business. This unique structure empowers our staff to influence decisions, shape the future direction of the organisation, and take pride in the care and services we provide.

Job description

Job responsibilities

Rota Management and Coordination

• Lead in the management of the Severnside operational rota, including proactive planning (including for bank holidays) and responding to short notice absence/changes

• Manage the day-to-day upkeep of RotaMaster, ensuring accurate session data, shift information, and reporting.

• Support the timely and accurate recording of sessional cover, shift status, special rates, and sickness episodes.

• Take responsibility for short-notice cover arrangements, applying agreed escalation processes and communicating with relevant staff and managers.

• Allocate and process New Starter and CHOC forms in accordance with agreed timescales

• Build and maintain strong working relationships and great communication with the Service Delivery Team

• Build and maintain strong working relationships and great communication with the Clinical Admin Team

Team Leadership and Supervision

• Provide day-to-day coaching and support to Rota Administrators, ensuring they are trained, competent, and have clarity on their responsibilities.

• Deputise for the Rota Team Manager when required, including during periods of absence.

• Promote a collaborative and inclusive team culture, by developing a close working relationship with the rota team manager and offering guidance and supervision to the wider rota team to help maintain high standards of rota service delivery.

• Support the implementation and review of standard operating procedures and best practice within the team.

Stakeholder Engagement

• Act as a key contact for clinicians and non-clinical staff regarding rota-related queries and processes.

• Assist with onboarding communications to new clinicians and staff, ensuring a smooth transition into the rota system.

• Support effective working relationships with internal departments, including Service Leads, IT, and Clinical Governance, to enable accurate data capture and reporting.

System and Data Quality

• Maintain high standards of data accuracy within RotaMaster and other rota-related systems.

• Assist in regular data reviews and audits to ensure the quality and timeliness of information, including CHOC forms and Care Plan entries.

Other Duties

• Provide administrative support for clinical recruitment and rota-related engagement events.

• Oversee elements of the Registrar process, including system set-up and coordination with relevant departments.

• Monitor and maintain accurate records for clinical audit support and practice liaison calls.

• Participate in regular team meetings, 1:1s, and performance development reviews.

• Maintain up-to-date knowledge of BrisDoc policies and procedures, ensuring compliance in all duties.

About YouEssential Criteria

• Experience working in a rota or workforce planning environment.

• Strong organisational and administrative skills.

• Ability to supervise and support staff effectively.

• Confident communicator across a range of mediums (e.g. telephone, email, SMS).

• Comfortable using rota management or scheduling software (e.g. RotaMaster).

• High attention to detail and commitment to data quality.

• Ability to work flexibly and respond to service needs at short notice.

Desirable Criteria

• Previous experience working in a healthcare or NHS environment.

• Experience supporting recruitment or clinician onboarding.

• Familiarity with Clinical Guardian, Adastra, or EMIS systems.

Our Values

BrisDoc is a proudly employee-owned Social Enterprise. We are committed to:

• Our Patients Delivering compassionate, timely, and equitable care.

• Our People Fostering a culture of support, development, and well-being.

• Our Services Delivering high-quality, efficient, and sustainable healthcare.

• Our Resources Using our tools and systems effectively.

• Our Social Impact Promoting environmental responsibility and community inclusion.

General Requirements

• Ability to work additional hours to cover staff absence or service pressures.

• Regular attendance at mandatory training sessions and staff development activities.

• Adherence to BrisDoc's policies, procedures, and NHS code of conduct.

Note: This job description is not exhaustive and may be reviewed periodically in line with service needs and organisational priorities.

Person Specification

About You

Essential

• Experience working in a rota or workforce planning environment
• Strong organisational and administrative skills.
• Ability to supervise and support staff effectively.
• Confident communicator across a range of mediums (e.g. telephone, email, SMS).
• Comfortable using rota management or scheduling software (e.g. RotaMaster).
• High attention to detail and commitment to data quality.
• Ability to work flexibly and respond to service needs at short notice.

Desirable

• Previous experience working in a healthcare or NHS environment.
• Experience supporting recruitment or clinician onboarding.
• Familiarity with Clinical Guardian, Adastra, or EMIS systems.