Housekeeper

Edwardian Group; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

28 days’ holiday

Complimentary meals

Refer a friend £500

Annual night stays

Discount platform

Pension scheme

Wellbeing support

Edwardian Academy access

Promotion opportunities

Job summary

The Londoner in London is seeking a Housekeeper to join its 5 Star Super Boutique Hotel team. You will oversee the housekeeping team, maintain high cleanliness standards in rooms and public areas, and train new starters to uphold our luxury service standards.

Key requirements include previous supervisory experience in a 4- or 5-star hotel, strong attention to detail, and excellent customer service. English may not be first language for some staff, so clear communication is essential.

Qualifications

• Previous housekeeping supervisory experience is required ideally within a 4- or 5-star hotel operation.
• Demonstrates ability to lead, train, coach and develop a team.
• Excellent attention to detail and customer service skills.

Responsibilities

• Supervise housekeeping team and ensure standards in rooms and public areas.
• Provide feedback to room attendants and house stewards; train where necessary.
• Train new starters and assign buddy system to maintain high cleanliness standards.
• Maintain a high level of customer service aligned with core values and guest expectations.

Skills

Supervisory experience

Leadership

Attention to detail

Customer service

Clear communication

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Housekeeper to join the team at The Londoner, our 5 Star Super Boutique Hotel

Overview

An amazing opportunity to join the team in Housekeeping at The Londoner Hotel as a Housekeeper. This role comes with excellent training and fast track career progression.

Responsibilities

• As a Housekeeper you will be responsible for supervising the housekeeping team, ensuring standards are maintained and delivered at all times within both rooms and public areas.
• You will provide clear feedback to Room Attendants and House Stewards if there areas are not up to the required standards and will provide training where necessary.
• You will be responsible for providing training to al new starters, ensuring that that they have the appropriate buddy in place for a duration of time that enables them to reach and maintain the high standards of cleanliness that is required.
• You will ensure a high level of customer service is delivered at all times in line with our core values and standards which are to exceed guest expectations.

About You

• Previous housekeeping supervisory experience is required ideally within a 4- or 5-star hotel operation.
• The ability to lead, train, coach and develop a team.
• Demonstrates excellent attention to detail and customer service skills.
• Is able to communicate clearly and respectfully with all team members bearing in mind that English will not be the first language for many.
• Understands the importance of teamwork and works collaboratively with other departments.

Company Benefits Package

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recomend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary