Room Attendant (Multi-Site)

Heeton Hospitality UK; London Borough of Hammersmith and Fulham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Annual leave expansion

Staff discounts at Heeton hotels

Cycle to Work scheme

Medicash Health Plan

Employee rewards program (Heeton REWAr

Retention bonus at 3 and 6 months

Career development opportunities

Job summary

Heeton Concept Hotel Luma Hammersmith is seeking a dedicated Room Attendant to join our housekeeping team. You will clean guest bedrooms and bathrooms, restock amenities, and ensure all equipment is in good working condition to support a seamless guest experience.

We value reliability and the ability to work both independently and with colleagues. Training and development opportunities are available, and you will play a key role in maintaining high standards in a fast-paced hotel environment.

Qualifications

• Commitment to delivering high levels of customer service.
• Ability to work on their own or in teams.
• Flexible and reliable.
• Experience in a similar position.

Responsibilities

• Clean guest bedrooms and bathrooms.
• Vacuum rooms and corridors.
• Change and replenish bed linen, towels and guest amenities in line with company guidelines.
• Undertake regular deep cleaning tasks.
• Restock and maintain the trolley on a daily basis.
• Report any missing or damaged items to the Housekeeping Supervisor and ensure replacement or repair to maintain guest satisfaction.
• Ensure equipment in and around guest rooms and work areas is in working condition.
• Be environmentally aware and dispose of waste accordingly.
• Manage guest requests promptly and efficiently.
• Comply with hotel security, fire regulations and health and safety legislation.
• Carry out lost property procedures.
• Assist other departments where necessary and maintain good working relationships.

Skills

Customer service

Teamwork

Flexible

Experience in a similar role

Job description

We have a fantastic opportunity for a Room Attendant to join our team at Heeton Concept Hotel Luma Hammersmith

What will I be doing?

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain the trolley on daily basis
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

• Committed to delivering high levels of customer service
• Ability to work on their own or in teams
• Flexible and reliable
• Experience in a similar position

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

Heeton Concept Hotel – Luma is just a short walk from Hammersmith tube station. Our hotel is inspired by the grand old Osram lightbulb factory that once dominated the neighbourhood. This same spirit of innovation and endeavour informs how we do things at Heeton Concept Hotel – Luma London today – 135 years later.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process