Room Attendant

Oxford Eastgate; Oxford; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Free meals on duty

Food & beverage discounts

Employee travel discounts

Long service incentives

Refer a friend scheme

Employee assistance programme

Job summary

TROO Hospitality in Oxford's historic city centre is seeking a Room Attendant to maintain pristine guest rooms to our high standards and ensure a welcoming environment for every guest.

You will clean rooms, change linens, replenish amenities, sanitise bathrooms, and respond to guest requests with a friendly, professional attitude, working with the team across flexible hours including weekends and holidays. This role reflects our commitment to loyalty and excellence.

Responsibilities

• Clean and tidy assigned hotel rooms according to established standards.
• Make beds, change linens, replenish amenities with care.
• Vacuum carpets, dust furniture, and clean surfaces.
• Sanitise bathrooms including toilets, showers and sinks.
• Report maintenance issues promptly to the appropriate department.
• Respond to guest requests promptly and meet their needs.
• Maintain a friendly and professional attitude with guests.
• Collaborate with team members to ensure smooth operations.

Job description

Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.

Job Description

As a Room Attendant, you will play a vital role in ensuring cleanliness, tidiness, and the ultimate satisfaction of our esteemed guests in our hotel. Your meticulous attention to detail and unwavering dedication to providing exceptional service will create an unforgettable experience for our guests.

About the role:

• Clean and tidy assigned hotel rooms according to established standards and procedures, reflecting our commitment to excellence.
• Make beds, change linens, and ensure all amenities are replenished with a keen attention to detail.
• Vacuum carpets, dust furniture, and clean surfaces to maintain a neat and inviting environment.
• Sanitise bathrooms, including toilets, showers, and sinks, ensuring guest health and safety.
• Report any maintenance issues or damage promptly to the appropriate department.
• Respond promptly to guest requests and ensure their needs are met, demonstrating our commitment to providing exceptional service.
• Maintain a friendly and professional attitude while interacting with guests, reflecting our values of loyalty and excellence.
• Collaborate with other team members to ensure efficient and smooth operations.

This role is a Flexible Contract with a variety of hours both weekdays & weekends

• Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
• Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.