Executive Housekeeper

Fairmont; Knutsford; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Spa and Golf discount

Colleague restaurant

Training and development opportunities

Pension

Job summary

Fairmont Cheshire, The Mere is seeking an experienced Executive Housekeeper to join the pre-opening team. You will lead housekeeping across guest rooms, suites and public areas, establishing exceptional standards of cleanliness, presentation and service expected of a luxury Fairmont Resort.

You will recruit, develop and inspire a high-performing team, work with Front Office, Facilities, Spa & Wellness, and other departments, and ensure readiness for a seamless guest experience.

Qualifications

• Previous experience in a senior Housekeeping leadership position, ideally within a luxury hotel or resort.
• Strong knowledge of luxury/LQA housekeeping standards, room presentation and quality assurance.
• Proven experience leading large operational teams.
• Excellent attention to detail with a strong commitment to cleanliness, presentation and guest satisfaction.
• Strong organisational and planning skills with the ability to manage competing operational priorities.
• Experience managing departmental budgets, payroll, inventories and productivity.
• Confident communication and interpersonal skills with the ability to build effective relationships across departments.
• A flexible and hands-on leadership style, with the ability to remain calm and solutions-focused in a fast-paced environment.

Responsibilities

• Lead the day-to-day operation of the Housekeeping department, ensuring consistently exceptional standards across guest rooms, suites and public areas aligned with LQA standards.
• Recruit, train, coach and develop the Housekeeping team, creating a positive and high-performing culture.
• Reinforce, develop and maintain departmental standards, procedures, cleaning schedules and quality-control processes.
• Conduct regular room and public-area inspections to ensure compliance with Fairmont, LQA and luxury service standards.
• Work closely with Front Office to manage room readiness, arrivals, departures, VIP requirements and special guest requests.
• Coordinate effectively with our Facilities team to ensure maintenance issues are identified, reported and resolved promptly.
• Manage linen, uniforms, guest supplies, cleaning products and departmental inventories to maintain appropriate stock levels and cost control.
• Monitor productivity, staffing levels and departmental scheduling in line with occupancy and operational requirements.
• Ensure all health, safety, COSHH and hygiene requirements are consistently followed.
• Manage departmental budgets, payroll and operating expenses while maintaining the required luxury standards.
• Champion sustainability initiatives and responsible use of resources within the department.
• Build strong relationships across the hotel and promote effective communication between Housekeeping and other departments.
• Lead by example, demonstrating professionalism, attention to detail and genuine care for both guests and colleagues.

Skills

Leadership

People management

Communication

Attention to detail

Budget management

Job description

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage.

Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Job Description

We are looking for an experienced, passionate and highly standards-focused Executive Housekeeper to join the pre-opening team atFairmont Cheshire, The Mere. This is an exciting opportunity to shape a Luxury Housekeeping operation by establishing exceptional standards of cleanliness, presentation and service within one of the UK’s newest luxury destinations.

As a key member of the hotel’s management team, you will be responsible for leading the Housekeeping operation across guest rooms, suites and public areas, ensuring every space reflects the exceptional quality and attention to detail expected of a luxury Fairmont Resort.

You will play an important role in recruiting, developing and inspiring a high-performing Housekeeping team, embedding strong operational procedures and creating a culture of pride, ownership and consistency. Working closely with Front Office, Facilities, Spa & Wellness, Concierge and other operational departments, you will ensure the hotel is beautifully presented and fully prepared to deliver a seamless guest experience.

No two days will be the same, and you will thrive in a fast-paced, dynamic environment where strong leadership, exceptional organisation and an uncompromising commitment to quality are essential.

Some Key Responsibilities

• Lead the day-to-day operation of the Housekeeping department, ensuring consistently exceptional standards across guest rooms, suites and public areas aligned with LQA standards.
• Recruit, train, coach and develop the Housekeeping team, creating a positive and high-performing culture.
• Reinforce, develop and maintain departmental standards, procedures, cleaning schedules and quality-control processes.
• Conduct regular room and public-area inspections to ensure compliance with Fairmont, LQA and luxury service standards.
• Work closely with Front Office to manage room readiness, arrivals, departures, VIP requirements and special guest requests.
• Coordinate effectively with our Facilities team to ensure maintenance issues are identified, reported and resolved promptly.
• Manage linen, uniforms, guest supplies, cleaning products and departmental inventories to maintain appropriate stock levels and cost control.
• Monitor productivity, staffing levels and departmental scheduling in line with occupancy and operational requirements.
• Ensure all health, safety, COSHH and hygiene requirements are consistently followed.
• Manage departmental budgets, payroll and operating expenses while maintaining the required luxury standards.
• Champion sustainability initiatives and responsible use of resources within the department.
• Build strong relationships across the hotel and promote effective communication between Housekeeping and other departments.
• Lead by example, demonstrating professionalism, attention to detail and genuine care for both guests and colleagues.

Qualifications

• Previous experience in a senior Housekeeping leadership position, ideally within a luxury hotel or resort environment.
• Strong knowledge of luxury/LQA housekeeping standards, room presentation and quality assurance.
• Proven experience leading, motivating and developing large operational teams.
• Excellent attention to detail with a strong commitment to cleanliness, presentation and guest satisfaction.
• Strong organisational and planning skills with the ability to manage competing operational priorities.
• Experience managing departmental budgets, payroll, inventories and productivity.
• Confident communication and interpersonal skills with the ability to build effective relationships across departments.
• Strong understanding of health and safety, COSHH and safe working practices within Housekeeping.
• A flexible and hands-on leadership style, with the ability to remain calm and solutions-focused in a fast-paced environment.
• Previous experience within a Luxury and Lifestyle brandwould be advantageous.

Additional Information

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 30% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people

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