Linen Porter

Accor; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Holidays (up to 28 days)

Health plan

Free night at The Hoxton

Staff meals

Employee discounts

Career progression

Volunteer time off

Job summary

The Hoxton, Holborn is looking for a Linen Porter to join our housekeeping team in London. You’ll clean and service guest rooms to brand standards, manage linen delivery and collection, and ensure stores are stocked and tidy.

We value detail orientation and customer care. Expect great benefits, staff perks, and career growth within the Ennismore/Accor family.

Qualifications

• Communication skills to ensure smooth teamwork.
• Ability to build relationships with colleagues and guests.
• Keen on details and ensuring rooms meet high standards.
• Go and do attitude – we are in it together.

Responsibilities

• Clean and service guest rooms to brand standards and keep them well presented.
• Report maintenance defects in rooms and on floors via KnowCross.
• Ensure rooms adhere to brand standards and quality audits.
• Oversee daily linen and terry delivery and collection.
• Stock linen and housekeeping supplies and keep stores clean.
• Assist other housekeeping tasks as required.
• Adhere to Health and Safety standards and COSHH when handling materials.

Skills

Communication

Relationship building

Attention to detail

Go and do attitude

Job description

We are looking for a Linen Porter to join us at The Hoxton, Holborn.

Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 220 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo, all a stone’s throw from the capital’s most famous shopping and entertainment districts.

Job Description

What you'll do...

• To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
• To ensure that all guest rooms adhere to all brand standards and quality audit standards.
• To oversee the delivery and collection of linen and terry on a daily basis.
• To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
• To ensure guest floors are clean and well maintained at all times.
• To assist with other tasks to support the housekeeping team as required.
• To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
• To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
• To attend all training sessions required.
• To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.

Qualifications

What we're looking for...

• Communication skills to ensure smooth team work.
• You have the ability to build relationships with colleagues and customers.
• You're keen on the details and ensuring our rooms are to the highest standards for our guests.
• Go and do attitude - We are in it together!

Additional Information

What's in it for you...

• Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.