ROC Supervisor - INTERNAL ONLY

SWAST; West of England; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free parking across Trust sites

Cycle-to-work schemes

Staff networks

Discounts across the UK

Job summary

South Western Ambulance Service NHS Foundation Trust is seeking a ROC Supervisor - INTERNAL ONLY. The role delivers resourcing services, leading Operations Resource Coordinators and ensuring compliance with Trust policies and legislation.

You will manage workload, supervise performance against KPIs and support workforce planning to sustain service delivery. You will oversee the Global Rostering System (GRS), maintain confidential staffing records, and provide coaching, guidance, and escalation

Qualifications

• GCSEs including Maths and English at grade C or above.
• Higher education or equivalent experience.
• Full Driving Licence.
• IT competency such as NVQ in Business Admin, CLAIT, C&G ECDL or equivalent.
• Mentoring and coaching qualification or equivalent experience.

Responsibilities

• Oversee workforce planning, scheduling and resourcing while ensuring policy compliance.
• Lead ROC staff, manage workload, coach and support performance.
• Administer the Global Rostering System (GRS), ensuring data quality and payroll-related records.
• Monitor staffing levels, analyse data, identify risks and implement solutions.
• Escalate issues as a key contact and deputise for the ROC Manager when required.

Skills

Scheduling experience

Leadership

NHS experience

Team management

Performance management

Mentoring and coaching

Policy/compliance awareness

Resource management

Education

GCSEs including Maths and English

Higher education or equivalent experience

Full Driving Licence

IT competency (NVQ/CLAIT/C&G ECDL)

Mentoring/coaching qualification or experience

Tools

Microsoft Office/IT packages

Job description

South Western Ambulance Service NHS Foundation Trust

ROC Supervisor - INTERNAL ONLY

The closing date is 07 October 2026

The ROC Supervisor delivers resourcing services in line with ROC responsibilities, supporting operational requirements, employee needs and compliance with Trust policies, SOPs and legislation. Reporting to the ROC Manager, they provide day-to-day leadership, line management and escalation support, contributing to local, corporate and national objectives and KPIs.

The post holder manages Operations Resource Coordinators, including recruitment, induction, training, probation, attendance and performance management, wellbeing support, personal development and career conversations. They allocate workload, monitor performance and provide coaching and guidance to maintain service standards.

Working with the ROC Manager and Trust stakeholders, the ROC Supervisor supports workforce planning, resourcing and business continuity activities. They oversee administration of the Global Rostering System (GRS), ensuring staffing records, rota patterns, abstractions and confidential information are maintained accurately and in accordance with policy.

The role includes monitoring resource levels, analysing data, identifying risks and implementing solutions to support operational delivery. The post holder supervises performance against objectives and KPIs, ensures deadlines and quality standards are met, and acts as the first point of escalation, using strong leadership, communication and problem-solving skills to support ROC staff and service delivery.

Main duties of the job

The ROC Supervisor oversees workforce planning, scheduling and resourcing activities, ensuring compliance with Trust policies, legislation and contractual requirements while maintaining appropriate staffing levels. They monitor resourcing trends, identify risks, implement solutions and elevate concerns where necessary. Responsibilities include annual leave allocation, absence management, learning and development requirements and student placements.

The post holder oversees absence coordination processes, ensuring the accurate recording and management of sickness, annual leave and other abstractions, while providing guidance to managers and staff and maintaining confidentiality standards.

They supervise the administration and development of the Global Rostering System (GRS), ensuring data quality, rota compliance, personnel records, timesheets and payroll-related information are maintained accurately, while supporting system testing, reporting and continuous improvement activities.

The ROC Supervisor provides day-to-day leadership to Operations Resource Coordinators through workload management, coaching, training, performance management and quality assurance. Acting as a key escalation point, they manage sensitive issues, support operational projects, deputise for the ROC Manager when required, contribute to departmental objectives and KPIs, manage delegated budgets, and promote a positive, inclusive and high-performing team culture.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our five-year strategy which has continually improving patient care at its very core. At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.Benefits:

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public
• holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Job responsibilities

For further information about this role please see attached the job description and person specification attached.

Right to work / Certificate of Sponsorship

This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa

Person Specification

Education and Qualifications

• 5 GCSE's (or equivalent), Math's and English required Grade C or above
• Evidence of higher education or equivalent experience
• Full Driving License
• Evidence of competency in IT or Data entry - such as NVQ in Business Admin, CLAIT, C&G ECDL or equivalent experience
• Mentoring and coaching qualification or equivalent experience

Previous Experience

• Office and Team working experience
• Experience with Microsoft IT package
• Experience of mentoring and training
• Experience of management and leadership
• Proven experience in managing poor performance or behaviours
• Supervisor/Team Leader experience
• NHS Experience
• Scheduling or resource management experience
• Experience working within strict policy or legislation such as Working Time Directives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Western Ambulance Service NHS Foundation Trust

£32,073 to £39,043 a yearper annum / pro rata