Robotics Field Service Engineer – Life Sciences (Manchester)

Wallace Hind Selection LTD; Manchester; On-site; GBP 52,000 - 56,000; Full time

Benefits offered by this job

On-Call Allowance

Pension Scheme

Performance Bonus

Holiday 25 days

Income Protection

Private Health care

Life Assurance

Job summary

Wallace Hind Selection Ltd is seeking a Technical Service Engineer to manage our robotics solutions across the Manchester area. This on-site role requires travel within the region and occasional overnight stays, with extensive Day 1 training delivered for product, systems, and customers.

You will perform remote diagnostics, manage escalations, and deliver proactive maintenance while collaborating with R&D, service, and sales to ensure customer satisfaction.

Qualifications

• Technical background in electrical, mechanical, IT within complex machinery or similar industries.
• Technical Degree/HNC/HND or time-served experience equivalent.
• Strong customer-facing pedigree and ability to communicate with diverse stakeholders.
• Experience with Microsoft 365/Active Directory/SQL databases, plus IP addressing and remote support.

Responsibilities

• Be the service subject matter expert for customers.
• Perform remote support and diagnostics.
• Manage escalation flow to ensure timely follow-up and resolution.
• Oversee preventative maintenance procedures and spare parts forecasting.
• Provide 24/7 remote and on-site service on a rotating schedule.

Skills

Customer-facing pedigree

Problem solving

MS 365 / AD / SQL

Education

Technical Degree/HNC/HND or time-served

Tools

Beckhoff Twin CAT

Elmo Studio

Vision Systems

Barcode Reading

MS 365 / AD / SQL

Job description

Wallace Hind Selection Ltd is seeking a Technical Service Engineer to manage our robotics solutions across the Manchester area. This on-site role requires travel within the region and occasional overnight stays, with extensive Day 1 training delivered for product, systems, and customers.

You will perform remote diagnostics, manage escalations, and deliver proactive maintenance while collaborating with R&D, service, and sales to ensure customer satisfaction.