Technical Service Engineer

TipTopJob; Lancashire; On-site; GBP 52,000 - 56,000; Full time

Benefits offered by this job

Monthly on-call allowance 150 GBP

Company pension scheme (employee 4%, 5

Performance bonus

25 days annual holiday

Group income protection

Private health care including optical,

Life assurance

Job summary

TipTopJob in the United Kingdom is seeking a Technical Service Engineer / Scientific Support Engineer to manage robotics solutions in pharmaceutical and biotechnology markets, focused on Manchester and local customer-facing work with some travel.

We provide extensive training from day one; the role is on-site, working closely with customers to install, diagnose, maintain, and resolve issues, with remote support and escalation as required in a fast-growing division.

Qualifications

• Technical background in electrical, mechanical, or IT within complex machinery.
• Technical degree or time-served experience.
• Strong customer-facing pedigree.
• Experience with Microsoft 365, Active Directory and SQL databases.

Responsibilities

• Become the service subject matter expert for our customers.
• Perform remote support and diagnostics.
• Manage the escalation flow to ensure timely customer follow-up until issue is resolved.
• Ensure Preventative Maintenance Procedures, intervals, and schedules are correct and complete.
• Identify / forecast spare parts requirements
• Utilise D365 Service Reports, RMAs and monthly KPI reports.
• Handle all service calls timely and professionally.
• Communicate with customer, R and D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction.
• Provide 24/7 remote and on-site service on a rotating model.

Skills

Customer facing

Field service

Problem solving

Technical background

Team coordination

Education

Technical Degree / HNC / HND

Tools

Beckhoff Twin CAT

Elmo Studio

Vision Systems

Barcode Reading

SQL databases

Active Directory

Microsoft 365

Job description

Are you a Technical or Scientific Service Engineer looking to concentrate your work within Manchester? Are you looking to do local site:based customer:facing work, while keeping an element of variety? Due to our rapid expansion, an opportunity has arisen for a Technical Service Engineer / Scientific Support Engineer, to manage our state:of:the:art robotics solutions within the pharmaceutical and biotechnology markets.

BASIC SALARY: A GBP 52,000 : A GBP 56,000

Benefits

• A Monthly A GBP 150 On:Call Allowance + A GBP 120 for additional call out
• A Company Pension Scheme (minimum employee contribution of 4, Company will pay 5 and match up to 8)
• A Performance Bonus
• A 25 Days Annual Holiday (Plus Statutory Days)
• A Group Income Protection Scheme
• A Private Health care including Optical and Dental
• A Life Assurance etc.

LOCATION: Manchester

COMMUTABLE LOCATIONS: Stockport, Salford, Sale, Bury, Oldham, Altrincham, Wilmslow, Rochdale, Bolton, Stalybridge, Cheadle, Warrington, Glossop, Stretford, Northwich.

JOB DESCRIPTION: Field Service Engineer, Technical Service Engineer, Technical Support Engineer, Scientific Service Engineer : robotics, automation, pharmaceutical, life sciences, medical, biotechnology

You will be our main Field Service Engineer for the Manchester area. Travel outside of this area will also be required from time to time, occasionally spending time away.

We will train you extensively from Day 1, on our products, systems, IT, procedures, applications, and customers. This is an on:site role, immersing yourself with key customers, their visions, needs and aspirations.

KEY RESPONSIBILITIES

• A Become the service subject Matter Expert for our customers.
• A Perform remote support and diagnostics.
• A Manage the escalation flow to ensure timely customer follow:up until issue is resolved.
• A Ensure Preventative Maintenance Procedures, intervals, and schedules are correct and complete.
• A Identify / forecast spare parts requirements
• A Utilise D365 Service Reports, RMAs and monthly KPI reports.
• A Handle all service calls timely and professionally.
• A Communicate with customer, R and D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction.
• A Provide 24/7 remote and on:site service on a rotating model.

PERSON SPECIFICATION

• A Technical background (electrical, mechanical, IT), within complex machinery, in an industry such as: Heavy Engineering, Life Sciences, Medical Equipment, Mining, Automation, Robotics, Shipbuilding, Marine, Drilling, Biotechnology (or similar).
• A Either a technical Degree, HNC, HND, or time:served professional experience equivalent.
• A Strong customer:centric / customer:facing pedigree.
• A Creative problem:solving mindset, driven by the motivation to assist customers, sales and service personnel, to overcome obstacles and challenges.
• A Experience of Microsoft 365 or equivalent, Active directory, and SQL databases (we provide relevant training).
• A Experience of IP addressing, Remote Desktop Protocols, and Driver Support.
• A Knowledge of Beckhoff Twin CAT, Elmo Studio, Vision Systems, and Barcode Reading.
• A Capability of working reliably / resiliently.

NB : This job requires exerting up to 50 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Our Company

We are the fastest:growing division of a multinational branded R and D manufacturing Group. Our division has over 80 staff, across 12 countries.