Manchester Robotics Field Service Engineer

TipTopJob; Lancashire; On-site; GBP 52,000 - 56,000; Full time

Benefits offered by this job

Monthly on-call allowance 150 GBP

Company pension scheme (employee 4%, 5

Performance bonus

25 days annual holiday

Group income protection

Private health care including optical,

Life assurance

Job summary

TipTopJob in the United Kingdom is seeking a Technical Service Engineer / Scientific Support Engineer to manage robotics solutions in pharmaceutical and biotechnology markets, focused on Manchester and local customer-facing work with some travel.

We provide extensive training from day one; the role is on-site, working closely with customers to install, diagnose, maintain, and resolve issues, with remote support and escalation as required in a fast-growing division.

Qualifications

• Technical background in electrical, mechanical, or IT within complex machinery.
• Technical degree or time-served experience.
• Strong customer-facing pedigree.
• Experience with Microsoft 365, Active Directory and SQL databases.

Responsibilities

• Become the service subject matter expert for our customers.
• Perform remote support and diagnostics.
• Manage the escalation flow to ensure timely customer follow-up until issue is resolved.
• Ensure Preventative Maintenance Procedures, intervals, and schedules are correct and complete.
• Identify / forecast spare parts requirements
• Utilise D365 Service Reports, RMAs and monthly KPI reports.
• Handle all service calls timely and professionally.
• Communicate with customer, R and D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction.
• Provide 24/7 remote and on-site service on a rotating model.

Skills

Customer facing

Field service

Problem solving

Technical background

Team coordination

Education

Technical Degree / HNC / HND

Tools

Beckhoff Twin CAT

Elmo Studio

Vision Systems

Barcode Reading

SQL databases

Active Directory

Microsoft 365

Job description

TipTopJob in the United Kingdom is seeking a Technical Service Engineer / Scientific Support Engineer to manage robotics solutions in pharmaceutical and biotechnology markets, focused on Manchester and local customer-facing work with some travel.

We provide extensive training from day one; the role is on-site, working closely with customers to install, diagnose, maintain, and resolve issues, with remote support and escalation as required in a fast-growing division.