Roadside Technician

Direct Line Group Careers; Southall; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to providing exceptional roadside assistance. This permanent role offers a fulfilling career where you'll diagnose and resolve vehicle issues, ensuring customers can continue their journeys with confidence. Enjoy a flexible work schedule with opportunities for overtime, and benefit from a supportive environment that values work-life balance. With a range of employee benefits designed to enhance your lifestyle, this is an exciting opportunity to make a real difference in people's lives while advancing your career in the motor repair industry.

Benefits

9% Employer-Contributed Pension

50% Off Home, Motor, and Pet Insurance

Optional Health and Dental Insurance

EV Car Scheme

Generous Holiday Allowance

Buy as You Earn Share Scheme

Employee Discounts and Cashback

Qualifications

• Experience in the Motor Repair industry is essential.
• Must hold a current Category B driving licence.

Responsibilities

• Diagnose and resolve vehicle issues like fuel problems and tyre repairs.
• Collaborate with the dispatch team to enhance customer claims.

Skills

Empathy

Vehicle Repair Techniques

Health & Safety Practices

Self-Initiative

Customer Service

Education

NVQ Level 2 in Light Vehicle Maintenance

Job description

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you’ll be an integral part of our expanding services — the backbone of our operation — and enjoy a career with variety and fulfillment. It’s Miles Better.

What you'll be doing

This is a permanent role based in Pinner, Ruislip, Uxbridge, Northolt, Hayes, Southall, Greenford, Ealing, Acton, Stanmore, Edgware, Harrow, Wembley, Willesden, Harlesden, Finchley, Golders Green, Wood Green, North Finchley, Tottenham, Islington, Edmonton, Whetstone, Enfield, Barnet, Northwood.

You will work 40 hours a week, four days a week, on a shift pattern between 7am and 8pm, Monday to Sunday, with opportunities for overtime, which you can choose.

We will provide a Green Flag vehicle, and you will start your day from your home.

Our customers rely on their vehicles for daily activities, and sometimes they need assistance to get back on the road. Your role involves diagnosing and resolving issues such as fuel problems, tyre repairs or replacements, and battery replacements, ensuring their confidence to continue their journey without further issues.

What you'll need

• Be at least 21 years old for insurance purposes.
• Hold a current Category B driving licence.
• NVQ Level 2 or similar in light vehicle maintenance is preferred.
• Demonstrate empathy and a commitment to achieving the right outcome.
• Experience in the Motor Repair industry.
• Experience working alone (desirable).
• Apply up-to-date vehicle repair techniques.
• Practice and promote health & safety best practices.
• Collaborate with the dispatch team to enhance the customer claims journey.
• Use self-initiative effectively.

Benefits

We value our colleagues and offer benefits designed to support your lifestyle:

• 9% employer-contributed pension.
• 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
• Optional health and dental insurance.
• EV car scheme for leasing electric or hybrid cars.
• Generous holiday allowance.
• Buy as you earn share scheme.
• Employee discounts and cashback.
• And many more.

Our benefits aim to support your whole life, offering flexibility and work-life balance, recognizing your individual needs beyond financial rewards.

Be yourself

Direct Line Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone can succeed. If you require adjustments during our recruitment process, please contact our recruitment team for support.

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