Roadside Technician

Direct Line Group; Burton-on-Trent; On-site; GBP 30,000 - 37,000; Full time

Job summary

Direct Line Group is seeking a skilled Roadside Patrol to provide essential roadside assistance to motorists. This permanent position requires a current driving licence and NVQ Level 2 in vehicle maintenance. Join our dynamic team where your technical skills can shine, and enjoy benefits including bonus schemes and substantial discounts.

Benefits

50% off home, motor and pet insurance

Free travel insurance

EV car scheme for leasing vehicles

Generous holidays

Employee discounts and cashback

Qualifications

• Current Category B driving licence essential.
• Experience in the Motor Repair industry is required.
• Ability to utilise up-to-date vehicle repair techniques.

Responsibilities

• Assist customers by diagnosing vehicle issues and providing roadside assistance.
• Work alone and in collaboration with a dispatch team.
• Maintain compliance with health and safety standards.

Skills

Empathy

Technical knowledge

First-class Health & Safety behaviours

Education

NVQ Level 2 in light vehicle maintenance

Job description

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We're Green Flag, part of the Direct Line Group (DLG) and we've been helping motorists all over the country since 1971. We are an award-winning brand having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers.

It's an exciting time for us that's why we're thrilled to grow our teams and looking for people to join as Roadside Patrol.

What you'll do

This is a permanent role with a start date of 9th September 2024

We are looking for Roadside Patrols in the below locations

Nottingham

Burton Upon Trent

Loughborough

Hinckley

Grantham

Mansfield

You will be contracted to work 40 hours, five days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose. You will also receive a 5% bonus on completion of the probationary period.

We will provide you with a Green Flag vehicle and you will start your day from your home.

We know that our customer's vehicles make getting from A to B that much easier, whether that's to do the weekly shop, the school run or to get away on a staycation, it's all important, but sometimes our customers need us to get their vehicle back on the road and that's where you'll come in.

You'll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions from their vehicle.

Base salary: Up to £37000 dependant on experience

What you'll need

• A current Category B driving licence is necessary
• NVQ Level 2 or similar type of accreditation in light vehicle maintenance
• Demonstrate empathy and a desire to always achieve the correct outcome.
• Experience of the Motor Repair industry (essential)
• Experience of lone working (desirable)
• Utilise and apply up-to-date vehicle repair techniques.
• Display and utilise best practice and first-class Health & Safety behaviours.
• Collaboration with dispatch team to improve the customer claims journey.
• Use self-initiative.

Who you'll work with

We know you've heard this all before, but the culture here at Green Flag part of the Direct Line Group (DLG) really is something else. We embrace our individuality – you'll see it in the way that we think and work, it's all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be, no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them!

We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It's an indefinable "DLGness" that makes us who we are, and we'd love for you to be a part of it.

You will be part of a team of roadside patrol operatives in your region reporting to a Team manager

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.