Road Logistics Healthcare Operations Specialist

Kuehne+Nagel; Kegworth; On-site; GBP 31,000 - 42,000; Full time

Job summary

Kuehne+Nagel Healthcare UK invites you to join our Road Logistics team, delivering reliable, compliant road freight solutions for healthcare customers. You will manage healthcare shipments across import, export and domestic distribution, coordinating with customers, planners, suppliers and colleagues to meet requirements.

This role emphasizes operational excellence, strong relationships and attention to detail as you quote, book and track shipments while ensuring GDP/GxP and quality standards

Qualifications

• 2+ years in customer service and healthcare/pharma logistics.
• Strong road freight knowledge, customs, documentation and DG by road.
• Experience in quotations and developing tailored customer solutions.
• Excellent organisation and time management with attention to detail.
• Strong communication and relationship-building with customers and partners.
• Understanding of healthcare supply chain, GDP/GxP, SOPs and QA processes.
• Proficient in MS Office (Word/Excel) and able to learn systems quickly.
• Collaborative, flexible, solution-focused and customer-excellence driven.

Responsibilities

• Manage healthcare road freight shipments across import, export, cross-trade and domestic distribution, ensuring SOPs and working instructions are followed.
• Deliver a high level of customer service by understanding needs, providing timely updates and identifying solutions to service challenges.
• Support onboarding and implementation, including SOPs and work instructions and participation in customer meetings.
• Provide accurate spot quotes and set-rate solutions, coordinating with Planning and other teams to meet requirements.
• Ensure bookings, customs documentation, invoicing and system data are completed accurately and on time.
• Monitor service performance, investigate deviations and support CAPA and continuous improvement.
• Build strong relationships with customers, healthcare-approved hauliers, Planning, Sales, Warehouse and the wider Healthcare network.
• Maintain compliance with healthcare quality, GDP, QSHE and GxP requirements.

Skills

Healthcare logistics

Road freight ops

Customs procedures

Documentation

Dangerous Goods

Quotations

Customer collaboration

Time management

Attention to detail

Communication

Stakeholder relations

GDP/GxP

Tools

MS Office

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Join our Road Logistics Healthcare team and play a key role in delivering reliable, compliant and customer-focused road freight solutions for healthcare customers

In this role, you’ll manage and support healthcare shipments across import, export, cross-trade and domestic distribution, working closely with customers, planners, suppliers and colleagues across the healthcare network.

You’ll combine operational expertise, strong customer relationships and attention to detail to ensure every shipment meets customer requirements, quality standards and applicable healthcare regulations. From supporting new customer implementations and providing quotations to managing bookings, customs, performance and service issues, you’ll help ensure excellence at every stage of the supply chain.

How you create impact

• Manage healthcare road freight shipments across import, export, cross-trade and domestic distribution, ensuring customer SOPs and working instructions are consistently followed.
• Deliver a high level of customer service by understanding customer needs, providing timely updates and proactively identifying solutions to service challenges.
• Support customer onboarding and implementation, including the development of SOPs and work instructions and participation in customer meetings.
• Provide accurate and commercially effective spot quotes and set-rate solutions, working with Planning and other teams to meet customer requirements.
• Ensure bookings, customs documentation, invoicing and system data are completed accurately and on time, minimising errors and supporting cost-effective operations.
• Monitor service performance, investigate deviations and support CAPA and continuous improvement activities to strengthen quality and reliability.
• Build strong relationships with customers, healthcare-approved hauliers, Planning, Sales, Warehouse and the wider Healthcare network.
• Maintain full compliance with healthcare quality, GDP, QSHE and GxP requirements, helping protect both product and patient safety.

What we would like you to bring

• Experience in customer service and healthcare/pharmaceutical logistics, ideally with around two years’ experience in each area.
• Strong knowledge of road freight operations, including customs procedures, documentation and Dangerous Goods by Road.
• Experience in quotations, customer collaboration and developing solutions that meet specific customer requirements.
• Excellent organisational and time-management skills, with a high level of attention to detail.
• Strong communication and relationship-building skills, with the confidence to work with customers, suppliers and internal stakeholders.
• An understanding of healthcare supply chain requirements, GDP/GxP standards, customer SOPs and quality management processes.
• Confidence using MS Office, including Word and Excel, together with the ability to learn and work effectively with operational systems.
• A collaborative, flexible and solutions-focused approach, with a commitment to continuous improvement, customer excellence and the values and behaviours of Kuehne+Nagel.

What's in it for you

You’ll join a collaborative Healthcare team where your work has a direct impact on the quality, reliability and cost-effectiveness of services supporting the healthcare supply chain. You’ll have the opportunity to build strong relationships with customers and colleagues across the wider Kuehne+Nagel network, develop your expertise in healthcare logistics and contribute to meaningful improvements in quality and service. It’s a role where attention to detail, initiative and teamwork genuinely matter — and where your contribution helps ensure healthcare products reach their destination safely, compliantly and on time.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.