Road Logistics Healthcare Operations Specialist

Kuehne Nagel; Kegworth; On-site; GBP 26,000 - 38,000; Full time

Job summary

Kuehne+Nagel Healthcare Logistics team is seeking an organized professional to manage healthcare road freight shipments across import, export, cross-trade and domestic distribution. You will collaborate with customers, planners and suppliers to ensure SOPs and regulatory requirements are followed, delivering reliable service and accurate documentation.

You will support onboarding, provide quotations, manage bookings and invoicing, and monitor performance to drive continuous improvement in

Qualifications

• Experience in healthcare logistics and road freight operations.
• Strong customer service orientation with the ability to manage multiple stakeholders.

Responsibilities

• Manage healthcare road freight shipments across import, export, cross-trade and domestic distribution.
• Deliver high level of customer service by understanding needs and providing timely updates.
• Support onboarding and implementation, including SOPs and work instructions.
• Provide accurate spot quotes and set-rate solutions with Planning and other teams.
• Ensure bookings, customs docs, invoicing and system data are accurate and timely.
• Monitor service performance and support CAPA and continuous improvement activities.
• Build strong relationships with customers and internal teams.
• Maintain compliance with GDP, QSHE and GxP requirements.

Skills

Road freight operations

Customer service

GDP/GxP knowledge

MS Office

Attention to detail

Communication skills

Collaboration

Tools

MS Office

Job description

Join our Road Logistics Healthcare team and play a key role in delivering reliable, compliant and customer-focused road freight solutions for healthcare customers. In this role, you'll manage and support healthcare shipments across import, export, cross-trade and domestic distribution, working closely with customers, planners, suppliers and colleagues across the healthcare network. You'll combine operational expertise, strong customer relationships and attention to detail to ensure every shipment meets customer requirements, quality standards and applicable healthcare regulations. From supporting new customer implementations and providing quotations to managing bookings, customs, performance and service issues, you'll help ensure excellence at every stage of the supply chain. How you create impact

• Manage healthcare road freight shipments across import, export, cross-trade and domestic distribution, ensuring customer SOPs and working instructions are consistently followed.
• Deliver a high level of customer service by understanding customer needs, providing timely updates and proactively identifying solutions to service challenges.
• Support customer onboarding and implementation, including the development of SOPs and work instructions and participation in customer meetings.
• Provide accurate and commercially effective spot quotes and set-rate solutions, working with Planning and other teams to meet customer requirements.
• Ensure bookings, customs documentation, invoicing and system data are completed accurately and on time, minimising errors and supporting cost-effective operations.
• Monitor service performance, investigate deviations and support CAPA and continuous improvement activities to strengthen quality and reliability.
• Build strong relationships with customers, healthcare-approved hauliers, Planning, Sales, Warehouse and the wider Healthcare network.
• Maintain full compliance with healthcare quality, GDP, QSHE and GxP requirements, helping protect both product and patient safety.
• Experience in customer service and healthcare/pharmaceutical logistics, ideally with around two years' experience in each area.
• Strong knowledge of road freight operations, including customs procedures, documentation and Dangerous Goods by Road.
• Experience in quotations, customer collaboration and developing solutions that meet specific customer requirements.
• Excellent organisational and time-management skills, with a high level of attention to detail.
• Strong communication and relationship-building skills, with the confidence to work with customers, suppliers and internal stakeholders.
• An understanding of healthcare supply chain requirements, GDP/GxP standards, customer SOPs and quality management processes.
• Confidence using MS Office, including Word and Excel, together with the ability to learn and work effectively with operational systems.
• Collaborative, flexible and solutions-focused approach, with a commitment to continuous improvement, customer excellence and the values and behaviours of Kuehne+Nagel.
• As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine., You'll join a collaborative Healthcare team where your work has a direct impact on the quality, reliability and cost-effectiveness of services supporting the healthcare supply chain. You'll have the opportunity to build strong relationships with customers and colleagues across the wider Kuehne+Nagel network, develop your expertise in healthcare logistics and contribute to meaningful improvements in quality and service. It's a role where attention to detail, initiative and teamwork genuinely matter - and where your contribution helps ensure healthcare products reach their destination safely, compliantly and on time., Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.