Road Logistics Account Manager

Kuehne + Nagel; Kegworth; On-site; GBP 38,000 - 54,000; Full time

Job summary

Kuehne+Nagel in the East Midlands Gateway office is seeking a Road Logistics Account Manager to drive customer projects and own the operation for the customer, in close cooperation with the National Business Manager to set up and improve processes during implementation.

You will maintain strong relationships with internal teams, ensure OTIF targets, manage escalations, and support continuous improvement initiatives while coordinating across functions to deliver reliable logistics for diverse

Qualifications

• Strong relationships with customers and internal teams across logistics.
• Experience in OTIF targets and MI reporting to mitigate failures.
• Understanding of 3PL vs 4PL models and end-to-end freight processes.
• Consumer product sector exposure and excellent customer service.
• Good knowledge of international and domestic logistics.

Responsibilities

• Build and maintain relationships with the customer and relevant teams.
• Own operational processes, escalations, and all matters for the team and customer.
• Ensure customer OTIF is met and provide MI to mitigate failures.
• Manage rollout of operational requirements for new scope.
• Communicate regularly with the customer via email, Teams, and meetings.
• Support value-added continuous improvement initiatives.
• Ensure output aligns with staffing levels and contract standards.

Skills

Relationship management

Stakeholder management

Operational ownership

OTIF monitoring

MI reporting

Process rollout

Customer communication

Continuous improvement

Staff planning

3PL vs 4PL

MS Office

Excel

Tools

MS Office

Excel

Job description

• Build and maintain strong relationships with the customer and all relevant teams within the customer's organisation
• Build and maintain strong relationships with various internal stakeholders including but not limited to NCS Manager, Business Manager, Logistics Partner Manager Etc.
• Own overall operational processes, escalations and all other matters for your team and your customer
• Ensure customer OTIF is met and relevant MI is provided to mitigate failures
• Manage the roll out of the operational requirement for the new scope.
• Communicate with the customer on a regular basis; verbally, via E-Mail, Teams conferencing and face to face.
• Support Value Add Initiatives as part of our continuous improvement commitment to the customer.
• Ensuring the operational output is aligned in terms of staff required to the standards expected in the Contract and the original business case.
  Good knowledge of international and domestic logistics
• Excellent Customer Service Skills
• Consumer Product Sector experience
• Understanding of 3PL vs 4PL business models
• Proficient MS Office Skills, especially Excel
  As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Road Logistics Account Manager to join us in our East Midlands Gateway office. You will drive customer projects and manage escalations within your field of responsibility, truly own the operation and all aspects for the customer. You will work in close cooperation with National Business Manager to set up new and improve existing processes playing a key role during the implementation phase of new customer activities., Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.