Risk Management Client Advisor – Renewals & Service Delivery

Marsh; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Marsh is seeking a talented individual to join the Risk Management team in Birmingham. This hybrid role requires you to work at least three days a week in the office, supporting Client Executives and leading Client Advisors with renewals, mid-term changes, invoicing and client queries.

You will manage day-to-day account activities, build client relationships, and provide technical support for complex relationships to ensure client satisfaction and growth.

Qualifications

• Previous experience in a similar role within commercial or corporate insurance.
• Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Applications.
• Strong written and verbal communication skills.
• Ability to advise and negotiate.
• Ability to build, manage and develop relationships.

Responsibilities

• Work with Client Executives and lead Client Advisors to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
• Manage day-to-day queries, renewals, amendments and mid-term adjustments for a number of our larger accounts.
• Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
• Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and mutual understanding.
• Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
• Maintain a detailed understanding of changing market conditions and comply with all regulatory standards to better serve clients.

Skills

Client Management

Communication Skills

Negotiation

Attention to Detail

Time Management

Tools

Microsoft Office

Job description

Marsh is seeking a talented individual to join the Risk Management team in Birmingham. This hybrid role requires you to work at least three days a week in the office, supporting Client Executives and leading Client Advisors with renewals, mid-term changes, invoicing and client queries.

You will manage day-to-day account activities, build client relationships, and provide technical support for complex relationships to ensure client satisfaction and growth.