Client Advisor/Account Handler

Marsh; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Marsh is seeking a talented individual to join the Risk Management team in Birmingham. This hybrid role requires you to work at least three days a week in the office, supporting Client Executives and leading Client Advisors with renewals, mid-term changes, invoicing and client queries.

You will manage day-to-day account activities, build client relationships, and provide technical support for complex relationships to ensure client satisfaction and growth.

Qualifications

• Previous experience in a similar role within commercial or corporate insurance.
• Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Applications.
• Strong written and verbal communication skills.
• Ability to advise and negotiate.
• Ability to build, manage and develop relationships.

Responsibilities

• Work with Client Executives and lead Client Advisors to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
• Manage day-to-day queries, renewals, amendments and mid-term adjustments for a number of our larger accounts.
• Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
• Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and mutual understanding.
• Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
• Maintain a detailed understanding of changing market conditions and comply with all regulatory standards to better serve clients.

Skills

Client Management

Communication Skills

Negotiation

Attention to Detail

Time Management

Tools

Microsoft Office

Job description

We are seeking a talented individual to join our Risk Management team at Marsh. This role can be based in the Birmingham office. This is a hybrid role that has a requirement of working at least three days a week in the office

.
You will be responsible for supporting Client Executives and lead Client Advisors in maintaining their book of business and handling the day-to-day activities including renewals, mid-term adjustments, invoicing, slip production and handling any client querie

s. We will rely on you

• to:Work with Client Executives and lead Client Advisors to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm chang
• es.Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standar
• ds.Manage all day-to-day queries, renewals, amendments and mid-term adjustments for a number of our larger accou
• ntsBuild and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive grow
• th.Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understandi
• ng.Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experien
• ce.Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clie

nts What you need to ha

• ve: Previous experience within a similar role within commercial or corporate insurance within a similar role or other insurance related fi
• field.Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneou
• sly.Proficiency in Microsoft Office Applicati
• ons.Strong written and verbal communication ski
• lls.Confidence to advise and negoti
• ate.The ability to build, manage and develop relationsh

ips What makes you stand

• out: A desire for a long-term career within the insurance ind