AI Platform Support Engineer — London

CoreWeave Europe; Greater London; On-site; GBP 56,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with generous employer match

Flexible PTO

Paid Parental Leave

Job summary

CoreWeave is seeking a customer support role to help users of our AI platform. You will respond to highly technical inquiries across email, chat, and forums, triaging issues and ensuring timely resolutions.

Based in our central London office 3–5 days per week, you will work with engineering and product to improve documentation and processes while leveraging Python and ML tooling to deepen product knowledge and support capabilities.

Qualifications

• 2+ programming experience in engineering roles, CS degree, or personal projects.
• Proficiency in Python and ML tooling.
• Experience with cloud infrastructure and ML frameworks.

Responsibilities

• Respond quickly to inbound support requests via email, live chat, and forums.
• Triage bugs and requests by type and severity, ensuring SLAs.
• Collaborate with engineering and product to improve docs and features.
• Identify trends to improve internal and external documentation.
• Contribute to a 24/7 on-call rotation for weekend coverage.

Skills

Programming experience

Python

ML frameworks

Customer focus

Communication

Tools

Docker

AWS

GCP

Azure

Kubernetes

Job description

CoreWeave is seeking a customer support role to help users of our AI platform. You will respond to highly technical inquiries across email, chat, and forums, triaging issues and ensuring timely resolutions.

Based in our central London office 3–5 days per week, you will work with engineering and product to improve documentation and processes while leveraging Python and ML tooling to deepen product knowledge and support capabilities.