Rights of Individual Manager

HSBC; Saint Helier; On-site; GBP 75,000 - 100,000; Full time

Benefits offered by this job

Private healthcare

Parental/adoption pay

Non-contributory pension

Job summary

HSBC in Jersey seeks an experienced Rights of Individual Manager to oversee end-to-end data privacy requests, ensuring compliance with island laws and global standards. You will design robust processes, coordinate with the DPO, Legal and 2LoD, and manage complex cases including commissioner enquiries, while safeguarding data and maintaining SLAs.

The role offers professional development, private healthcare, enhanced parental/adoption pay, and a generous pension, with a focus on risk-aware

Qualifications

• Strong understanding of data privacy principles and Rights of Individuals obligations.
• Demonstrable experience in operational risk, controls, governance and SLA-driven casework within a regulated environment.
• Excellent stakeholder management and influencing skills.
• Strong written and verbal communication skills, including clear and customer-appropriate correspondence.

Responsibilities

• Manage the processing and exercising of Individuals under each Island's version of their Data Protection Laws, end-to-end journey for customer cases.
• Provide tailored case management for stakeholders by liaising with relevant Business/Function lines and the Data Subject.
• Handle complex queries and apply Island-specific legislative interpretation, seeking support from Legal and 2LoD where required.
• Control ownership for Rights of Individual control and advise Risk Owner on control effectiveness, KCIs, impacts and risks related to Rights of Individuals Data Privacy Controls.
• Escalate to Head of COO, Head of Risk and Head of Legal for ongoing commissioner complaints with action plans/roadmaps.
• Oversee investigations from Island Commissioner following customer complaints.
• Produce timely, accurate management information to support governance and risk decisions.

Skills

Data privacy principles

Rights of Individuals

Operational risk governance

Stakeholder management

Communication skills

Attention to detail

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Rights of Individual Manager

Rights of Individual Manager will play a key role in ensuring HSBC operates to the highest compliance and data privacy standards across CIIOM, meeting local Island laws and regulations and aligning with Global Standards Manuals and Functional Instruction Manuals (FIMs). The role is accountable for end-to-end oversight of Rights of Individuals requests, collating, reviewing, protecting and producing accurate data packs within agreed SLAs, while designing and embedding robust processes and controls to monitor effectiveness and mitigate risk. Working closely with the Data Protection Officer, Legal and key stakeholders, you’ll act as the central point of contact for complex cases (including Commissioner enquiries), maintain strong attention to detail to avoid inappropriate disclosures (e.g. where Financial Crime Risk considerations apply), and provide entity level control ownership and SME support. You’ll also help drive strategic improvements to the Rights of Individuals operating model, including oversight of the offshore GSC fulfilment team.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

In this role you’ll:

• To manage the processing and exercising of Individuals under each Islands version of their Data Protection Laws, this includes the end to end journey for customer cases
• Provide tailored case management for stakeholders by liaising with relevant Business/Function lines and the Data Subject.
• Handle complex queries and apply Island-specific legislative interpretation, seeking support from Legal and 2LoD where required.
• Control ownership for Rights of Individual control and advise Risk Owner on the control effectiveness, KCIs, impacts and risks related to Rights of Individuals Data Privacy Controls
• Ownership and escalation to Head of COO, Head of Risk and Head of Legal for ongoing commissioner complaints with all outcomes, capturing any necessary plans of action/roadmap.
• Oversight for any investigations required which we received from any Island Commissioner following a customer complaint
• Produce timely, accurate management information to support governance, risk decisions and stakeholder reporting.
• Act as an escalation point for colleagues, coaching, sharing knowledge and upskilling teams on a case by case basis.
• Represent CIIOM in regional/group forums from a data privacy perspective.
• Provide indirect management/oversight of the offshore GSC fulfilment team to ensure quality, control adherence and SLA performance.

To be successful in this role you should meet the following requirements:

• Strong understanding of data privacy principles and Rights of Individuals obligations
• Demonstrable experience in operational risk, controls, governance and SLA-driven casework within a regulated environment.
• Excellent stakeholder management and influencing skills
• Strong written and verbal communication skills, including clear and customer-appropriate correspondence.
• Highly organised, calm under pressure, and able to manage competing priorities and tight deadlines objectively.
• A proactive risk mindset with strong attention to detail and confidence escalating issues appropriately.

Opening up a world of opportunity

At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail]