Formal Orders Manager

HSBC; Saint Helier; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Enhanced parental and adoption pay

Non-contributory pension

Job summary

HSBC in Jersey is seeking an experienced Formal Orders Manager to lead end-to-end management of formal order requests, ensuring accuracy and timely submission to authorities. The role requires strong risk and control discipline, stakeholder influence, and the ability to coordinate with Legal, 2LoD and external agencies while supporting AML/CTF and financial crime controls.

You will supervise offshore support teams, provide governance reporting, and work within HSBC policies to mitigate data and

Qualifications

• Proven experience working within a relevant risk or control environment such as compliance, financial crime or investigations support with exposure to handling formal or time-critical information requests
• Strong understanding of risk and control discipline, issue management and operating within risk appetite
• Confident stakeholder management and influencing skills, able to work effectively with senior internal stakeholders and external authorities
• Calm under pressure with ability to work to high demanding deadlines
• Strong written and verbal communication with high attention to detail and data handling discipline
• Experience working with onshore/offshore/outsourced teams is beneficial

Responsibilities

• Manage Formal Order cases end-to-end, ensuring responses are accurate, complete, secure and delivered within binding timelines/SLAs.
• Collate, review, protect and prepare data/document packs for validation and submission to authorities.
• Act as the primary business point of contact for complex Formal Order queries; seek guidance from Legal and 2LoD as required.
• Provide a tailored case management service by liaising with HR, Legal and 2LoD to progress requests efficiently.
• Maintain effective working relationships with the JFIU, Attorney General’s Office, Income Tax Authorities and other agencies; confidently negotiate scope and challenge unreasonable timelines in a professional, constructive way.
• Act as escalation point for colleagues provide guidance case‑by‑case, share knowledge, and help upskill business teams.
• Provide visibility to the Risk owner on the control effectiveness, KCIs, impacts and risks related to the Production Orders. This is achieved by being the CIIOM Formal Order Control Owner, supporting the resolution of any MSIIs and managing the control effectiveness.
• Provide operational oversight of offshore GSC fulfilment activities to support overall case delivery and capacity management.

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Formal Orders Manager.

The Formal Orders Manager is a pivotal, high-visibility risk and control role accountable for coordinating and assuring HSBC’s responses to Formal Order requests, ensuring submissions are accurate, complete, secure and delivered within agreed SLAs.

The role partners closely with Legal, external agencies and senior CIIOM (Channel Islands & Isle of Man) stakeholders to collate, review, protect and produce compliant data packs, and maintains effective processes, controls and monitoring to identify and mitigate regulatory, operational and data risks.

Supports the Money Laundering Reporting Officer (MLRO) and Deputy MLRO (DMLRO) across Anti‑Money Laundering (AML), Counter‑Terrorist Financing (CTF) and broader Financial Crime Risk. Ensures activities align with applicable legislation and HSBC Group policies and procedures, acting as the business subject matter expert (SME) and control owner for the Formal Orders process. Provides regular reporting and updates through governance forums, with indirect oversight of the offshore Global Service Centre (GSC) fulfilment team. Partners with the Head of Data and the Cyber, Information and Technology Risk Office (CITRO) to set process strategy and drive performance.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package.

This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Manage Formal Order cases end-to-end, ensuring responses are accurate, complete, secure and delivered within binding timelines/SLAs.
• Collate, review, protect and prepare data/document packs for validation and submission to authorities.
• Act as the primary business point of contact for complex Formal Order queries; seek guidance from Legal and 2LoD as required.
• Provide a tailored case management service by liaising with HR, Legal and 2LoD to progress requests efficiently.
• Maintain effective working relationships with the JFIU, Attorney General’s Office, Income Tax Authorities and other agencies; confidently negotiate scope and challenge unreasonable timelines in a professional, constructive way.
• Act as escalation point for colleagues provide guidance case‑by‑case, share knowledge, and help upskill business teams.
• Provide visibility to the Risk owner on the control effectiveness, KCIs, impacts and risks related to the Production Orders. This is achieved by being the CIIOM Formal Order Control Owner, supporting the resolution of any MSIIs and managing the control effectiveness.
• Provide operational oversight of offshore GSC fulfilment activities to support overall case delivery and capacity management.

To be successful in this role you should meet the following requirements:

• Proven experience working within a relevant risk or control environment such as compliance, financial crime or investigations support with exposure to handling formal or time‑critical information requests
• Strong understanding of risk and control discipline, issue management and operating within risk appetite.
• Confident stakeholder management and influencing skills, able to work effectively with senior internal stakeholders and external authorities.
• Calm under pressure with ability to work to high demanding deadlines
• Strong written and verbal communication with high attention to detail and data handling discipline.
• Experience working with onshore/offshore/outsourced teams is beneficial

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail]