Right to Buy Officer

Citizen Housing Group; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Generous annual leave policies

Competitive pension scheme matching 4–

Career development resources

Job summary

Citizen Housing Group in Birmingham seeks a role-focused candidate to manage Right to Buy and Right to Acquire applications, guiding clients through the process from start to finish.

The role operates on a 12-month FTC or secondment basis, based in Birmingham with hybrid working arrangements. It offers a customer-focused, process-driven environment and opportunities to develop housing knowledge and stakeholder relationships.

Qualifications

• Knowledge of RTB and RTA processes and related legislation.
• Experience delivering high-quality service to customers and managing expectations.
• Ability to quickly learn new legislation, policies and IT systems.
• Clear communication skills—spoken, written and presentation.

Responsibilities

• Process RTB and RTA applications for Citizen.
• Ensure statutory RTB/RTA applications comply with legal requirements and policies.
• Verify rights and guard against fraudulent claims, ML and compensation for delay.
• Develop knowledge of RTB, RTA and Shared Ownership to respond to inquiries.

Skills

RTB/RTA legislation understanding

Stakeholder communication

Regulatory and policy interpretation

IT systems proficiency

Education

GCSE English & Maths

Tools

Active H

Job description

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

The provision of a high-quality service to tenants across the group exercising a Right to Buy (RTB) or Right to Acquire (RTA), including:

• Processing and managing Right to Buy/Acquire applications from the outset to completion of sale

Basis: 12month FTC or Secondoment

Location: Birmingham, hybrid

Manager's Quote

We're a small, supportive team that works closely with our Leasehold colleagues to help customers through their Right to Buy journey. This is a varied role where no two days are the same, offering a great opportunity to develop specialist housing knowledge while making a real difference for our customers.

Key Responsibilities:

• Process RTB and RTA applications for Citizen
• Ensure that statutory RTB and RTA applications are processed efficiently and ensuring compliance with their legal requirements and with Citizen's policies and procedures;
• To protect business interests by ensuring appropriate verification of rights, guarding against fraudulent claims, money laundering and against compensation for delay.
• To build and maintain a high level of practitioner's knowledge and understanding of the RTB, RTA and Right to Shared Ownership. To use that knowledge to respond to internal and customer enquiries.

Please see the attached job description for a full list of responsibilities.

Qualifications and Experience:

• Knowledge and experience of using Active H
• Educated to GCSE standard or equivalent in English and Maths
• Experience of offering an excellent service to customers and managing their expectations
• Experience of working effectively and constructively with customer, external and internal stakeholders and partners.
• Able to quickly learn and apply new legislation, policies, procedures and IT systems, adapting effectively to changing business and customer needs.
• Able to communicate clearly – excellent spoken, written and presentation skills
• Ability to research, interpret and apply legislation and regulatory guidance
• Annual Leave; Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary – We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs
• Work-Life Balance: Generous leave policies
• Employee Development: Access to training programs and career development resources.

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in facilities management.

We will work together as one team and embrace our Citizen values.

Interview date: 6th November 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.