Right to Buy & Acquisition Specialist

Citizen Housing Group; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Generous annual leave policies

Competitive pension scheme matching 4–

Career development resources

Job summary

Citizen Housing Group in Birmingham seeks a role-focused candidate to manage Right to Buy and Right to Acquire applications, guiding clients through the process from start to finish.

The role operates on a 12-month FTC or secondment basis, based in Birmingham with hybrid working arrangements. It offers a customer-focused, process-driven environment and opportunities to develop housing knowledge and stakeholder relationships.

Qualifications

• Knowledge of RTB and RTA processes and related legislation.
• Experience delivering high-quality service to customers and managing expectations.
• Ability to quickly learn new legislation, policies and IT systems.
• Clear communication skills—spoken, written and presentation.

Responsibilities

• Process RTB and RTA applications for Citizen.
• Ensure statutory RTB/RTA applications comply with legal requirements and policies.
• Verify rights and guard against fraudulent claims, ML and compensation for delay.
• Develop knowledge of RTB, RTA and Shared Ownership to respond to inquiries.

Skills

RTB/RTA legislation understanding

Stakeholder communication

Regulatory and policy interpretation

IT systems proficiency

Education

GCSE English & Maths

Tools

Active H

Job description

Citizen Housing Group in Birmingham seeks a role-focused candidate to manage Right to Buy and Right to Acquire applications, guiding clients through the process from start to finish.

The role operates on a 12-month FTC or secondment basis, based in Birmingham with hybrid working arrangements. It offers a customer-focused, process-driven environment and opportunities to develop housing knowledge and stakeholder relationships.