Right to Buy Officer

Citizen; Birmingham; Híbrido; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave 26 days + BH

Annual leave purchase scheme

Enhanced family leave

Organisational Sick Pay

Generous Pension Scheme (Citizen match

Health insurance and wellbeing

Training and career development

Work-life balance

Descripción de la vacante

Citizen in Birmingham is seeking a dedicated administrator to process Right to Buy and Right to Acquire applications, ensuring compliance with legislation and company policies. This hybrid role supports Leasehold colleagues and offers a varied workload.

You will need GCSE English and Maths, strong communication, stakeholder handling, and the ability to learn new rules quickly. The 12-month FTC/secondment provides a clear development path within a supportive team.

Formación

• Knowledge and experience of using Active H.
• Experience delivering excellent customer service and managing expectations.
• Ability to work with internal and external stakeholders and partners.
• Ability to learn and apply new legislation, policies and IT systems.

Responsabilidades

• Process RTB (Right to Buy) and RTA (Right to Acquire) applications for Citizen.
• Ensure statutory RTB and RTA applications comply with legal requirements and Citizen policies.
• Protect business interests by verifying rights and guarding against fraud and delays.
• Build knowledge of RTB, RTA and Right to Shared Ownership to answer inquiries.

Conocimientos

Active H

Clear communication

Stakeholder management

Legislation interpretation

Educación

GCSE English and Maths

Descripción del empleo

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

Basis: 12 month FTC or Secondoment

Location: Birmingham, hybrid

Manager's Quote

We’re a small, supportive team that works closely with our Leasehold colleagues to help customers through their Right to Buy journey. This is a varied role where no two days are the same, offering a great opportunity to develop specialist housing knowledge while making a real difference for our customers.

Key Responsibilities:

• Process RTB (Right to Buy) and RTA (Right to Acquire) applications for Citizen
• Ensure that statutory RTB and RTA applications are processed efficiently and ensuring compliance with their legal requirements and with Citizen’s policies and procedures;
• To protect business interests by ensuring appropriate verification of rights, guarding against fraudulent claims, money laundering and against compensation for delay.
• To build and maintain a high level of practitioner’s knowledge and understanding of the RTB, RTA and Right to Shared Ownership. To use that knowledge to respond to internal and customer enquiries.

Qualifications and Experience:

• Knowledge and experience of using Active H
• Educated to GCSE standard or equivalent in English and Maths
• Experience of offering an excellent service to customers and managing their expectations
• Experience of working effectively and constructively with customer, external and internal stakeholders and partners.
• Able to quickly learn and apply new legislation, policies, procedures and IT systems, adapting effectively to changing business and customer needs.
• Able to communicate clearly – excellent spoken, written and presentation skills
• Ability to research, interpret and apply legislation and regulatory guidance
• Annual Leave; Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary – We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs
• Work-Life Balance: Generous leave policies
• Employee Development: Access to training programs and career development resources.

Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)

Company Culture:

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in facilities management.

We will work together as one team and embrace our Citizen values.

Interview date: 6th November 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.