Rider Fraud & Policy Lead: Data-Driven Risk Strategy

Deliveroo; Greater London; Sur place; GBP 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Healthcare

Pensions

Generous annual leave

Résumé du poste

Deliveroo is seeking an experienced leader to head our fraud and abuse programme, reducing risk across courier/rider networks and platform operations. You will translate insights into practical, compliant policies and scalable responses that protect customers while remaining feasible across markets.

You will partner with Legal, Public Policy, Product, Data Science and Operations to balance risk, customer outcomes and business needs, driving measurable policy performance and continuous

Qualifications

• 6+ years’ experience in fraud, risk, compliance, policy, operations, consulting or a related field.
• Strong analytical and problem-solving skills, with the ability to combine data, operational context and judgement to identify root causes and prioritise action.
• Experience translating complex or ambiguous risk issues into practical policies, recommendations and implementation plans.
• Experience navigating complex legal and regulatory landscapes and working constructively with Legal and Public Policy stakeholders.
• Excellent communication and stakeholder-management skills, including the ability to influence senior and cross-functional stakeholders and challenge constructively when needed.
• Strong project-management skills, with the ability to manage multiple workstreams, prioritise effectively and drive delivery in a fast-paced environment.
• Comfortable using AI-enabled tools appropriately to support analysis, hypothesis generation and problem solving.

Responsabilités

• Lead a programme of work to identify, assess and prioritise courier/rider fraud and abuse risks across Wolt and Deliveroo.
• Translate identified risks into proportionate policy, process and operational responses, balancing risk reduction with customer outcomes, courier/rider experience and business practicality.
• Lead the implementation, monitoring and ongoing refinement of fraud and abuse policies, with clear measures of effectiveness and residual risk.
• Ensure policy approaches are developed with appropriate consideration of legal, regulatory, compliance and reputational implications.
• Partner closely with Legal, Public Policy, Product, Data Science, Trust and Operations teams to shape business requirements, implement agreed responses and resolve complex trade-offs.
• Establish effective ways of working across Wolt and Deliveroo so that emerging trends, priority risks and lessons from policy performance are identified early and shared with relevant stakeholders.
• Lead cross-functional delivery from problem identification through to implementation, reporting and post-launch monitoring, adapting the approach as new evidence emerges.

Connaissances

Fraud risk

Policy development

Stakeholder management

Project management

Data analysis

Outils

AI tools

Description du poste

Deliveroo is seeking an experienced leader to head our fraud and abuse programme, reducing risk across courier/rider networks and platform operations. You will translate insights into practical, compliant policies and scalable responses that protect customers while remaining feasible across markets.

You will partner with Legal, Public Policy, Product, Data Science and Operations to balance risk, customer outcomes and business needs, driving measurable policy performance and continuous