Global Rider Onboarding & Compliance Lead

Deliveroo; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

DoorDash is seeking a Senior Manager to lead the Rider Onboarding & Compliance team within the Rider Support Centre. The role oversees a distributed team across London, Manchester, and India partnerships, owning strategy and large global projects while advocating for riders.

You will drive the onboarding and compliance agenda, partner with Legal, Policy, and Data Science, and push automation to improve speed and rider experience across markets.

Qualifications

• Proven leadership of multi-site teams in fast-paced settings such as onboarding, trust & safety, compliance, or customer support operations.
• Hands-on experience managing external outsource partners with a focus on quality and compliance.
• Ability to build forecasting models and optimise headcount across internal and offshore resources.
• Strong stakeholder management with Legal, Policy, and Data Science to manage regulatory, risk and fraud requirements.
• Track record of implementing automation and tooling to lift efficiency across distributed teams.

Responsibilities

• Deliver the global rider onboarding and compliance strategy to ensure right rider hours in the right areas with compliant riders.
• Lead distributed global teams across UK in-house and offshore partners, ensuring performance and cohesion.
• Plan and execute major projects like onboarding pipeline standardisation and compliance process redesigns with cross-functional teams.
• Direct outsource vendor productivity, capacity forecasting, and end-to-end resourcing for global volume shifts.

Skills

Operational leadership

Vendor & BPO management

Resource planning

Cross-functional collaboration

Change management

Job description

DoorDash is seeking a Senior Manager to lead the Rider Onboarding & Compliance team within the Rider Support Centre. The role oversees a distributed team across London, Manchester, and India partnerships, owning strategy and large global projects while advocating for riders.

You will drive the onboarding and compliance agenda, partner with Legal, Policy, and Data Science, and push automation to improve speed and rider experience across markets.