Warehouse Operations Lead – KPI & Process Improvement

Jingdong Development France; United Kingdom; On-site; GBP 42,000 - 60,000; Full time

Job summary

JINGDONG Logistics invites applications for a Warehouse Operations Manager role in the United Kingdom. You will oversee inbound, inventory, and outbound processes, ensuring safety, accuracy, and efficiency.

The ideal candidate has a Bachelor's degree with 3+ years in warehouse or logistics, strong analytics, and English/Chinese communication, plus experience with WMS/ERP. JD Logistics offers a dynamic, supportive environment and opportunities to lead continuous improvements.

Qualifications

• Bachelor's degree or above, with at least 3 years of experience in warehouse operations, warehouse management, logistics, or supply chain operations.
• Solid understanding of warehouse operations, production management, inventory control, and warehouse performance management.
• Strong analytical, problem-solving, and project management skills, with the ability to drive operational improvements.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across multiple teams.
• Proficiency in both English and Chinese (written and spoken) is required.
• Experience with WMS, ERP, Lean Manufacturing, or continuous improvement methodologies is preferred.

Responsibilities

• Manage end-to-end warehouse operations across inbound, inventory management, and outbound processes, ensuring safe, efficient, and accurate execution.
• Monitor key operational KPIs, including productivity, throughput, order accuracy, inventory accuracy, and on-time fulfillment, driving continuous operational improvements.
• Develop daily production plans and workforce allocation based on business demand to maximize productivity and resource utilization.
• Supervise daily warehouse operations, coordinate with team leaders and cross-functional stakeholders, and resolve operational issues to ensure smooth execution.
• Lead or support process improvement initiatives by optimizing workflows, standardizing operating procedures (SOPs), and improving operational efficiency and quality.
• Ensure compliance with safety regulations, quality standards, and company policies while maintaining a safe and productive working environment.

Skills

Analytical skills

Problem solving

Project management

Communication

Stakeholder management

English & Chinese proficiency

Education

Bachelor's degree or above

Tools

WMS

ERP

Lean Manufacturing

Job description

JINGDONG Logistics invites applications for a Warehouse Operations Manager role in the United Kingdom. You will oversee inbound, inventory, and outbound processes, ensuring safety, accuracy, and efficiency.

The ideal candidate has a Bachelor's degree with 3+ years in warehouse or logistics, strong analytics, and English/Chinese communication, plus experience with WMS/ERP. JD Logistics offers a dynamic, supportive environment and opportunities to lead continuous improvements.