Reverse Logistic Warehouse Manager

JD.com; Milton Keynes; On-site; GBP 45,000 - 62,000; Full time

Job summary

JINGDONG Logistics in Milton Keynes is seeking a Reverse Logistics Warehouse Manager to oversee returns, refurbishment and disposal processes, while driving efficiency and accuracy across the operation.

You will lead warehouse supervisors and planners, manage shift coverage, and partner with cross-functional teams to meet peak demands and deliver high-quality service.

Qualifications

• 3–5+ years of warehouse or logistics operations experience, with previous management experience preferred.
• Experience in reverse logistics, returns, refurbishment, e-commerce or after-sales operations is highly desirable.
• Strong understanding of warehouse operations, inventory control, labour planning and operational KPIs.
• Strong leadership and people-management skills.
• Good data analysis skills with experience using WMS and Microsoft Excel.
• Good understanding of UK warehouse Health & Safety requirements.

Responsibilities

• Manage daily reverse logistics operations, including receiving, inspection, grading, sorting, put-away, refurbishment, return-to-vendor and disposal processes.
• Monitor operational KPIs including productivity, processing lead time, backlog, inventory accuracy, quality and labour utilisation.
• Ensure accurate inventory management and investigate stock discrepancies, damages and operational exceptions.
• Lead and develop warehouse supervisors, team leaders and operatives, including shift planning, attendance, performance management and training.
• Plan workforce requirements based on operational volume and forecasts, controlling overtime and agency labour costs.
• Identify operational bottlenecks, conduct root-cause analysis and implement process and SOP improvements.
• Ensure compliance with Health & Safety requirements, risk assessments, safe working procedures and company policies.
• Manage peak-volume operations and ensure sufficient labour and operational capacity to meet business requirements.
• Work closely with Transportation, Customer Service, Quality, Finance, HR, IT and other operational teams to resolve issues.
• Prepare and review operational reports, providing management with clear updates on performance, risks and improvement actions.

Skills

Leadership

People-management

Data analysis

Root-cause analysis

Continuous improvement

Problem-solving

Health & safety awareness

Tools

WMS

Microsoft Excel

Job description

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Reverse Logistics Warehouse ManagerJob PurposeResponsible for the overall management of reverse logistics warehouse operations, ensuring returned goods are processed safely, accurately and efficiently. The role oversees daily operations, inventory, productivity, quality, labour planning and team performance while driving continuous operational improvement.Key ResponsibilitiesManage daily reverse logistics operations, including receiving, inspection, grading, sorting, put-away, refurbishment, return-to-vendor and disposal processes.Monitor operational KPIs including productivity, processing lead time, backlog, inventory accuracy, quality and labour utilisation.Ensure accurate inventory management and investigate stock discrepancies, damages and operational exceptions.Lead and develop warehouse supervisors, team leaders and operatives, including shift planning, attendance, performance management and training.Plan workforce requirements based on operational volume and forecasts, controlling overtime and agency labour costs.Identify operational bottlenecks, conduct root-cause analysis and implement process and SOP improvements.Ensure compliance with Health & Safety requirements, risk assessments, safe working procedures and company policies.Manage peak-volume operations and ensure sufficient labour and operational capacity to meet business requirements.Work closely with Transportation, Customer Service, Quality, Finance, HR, IT and other operational teams to resolve issues.Prepare and review operational reports, providing management with clear updates on performance, risks and improvement actions.Requirements3–5+ years of warehouse or logistics operations experience, with previous management experience preferred.Experience in reverse logistics, returns, refurbishment, e-commerce or after-sales operations is highly desirable.Strong understanding of warehouse operations, inventory control, labour planning and operational KPIs.Strong leadership and people-management skills.Strong problem-solving, root-cause analysis and continuous-improvement capabilities.Good data analysis skills with experience using WMS and Microsoft Excel.Good understanding of UK warehouse Health & Safety requirements.Ability to work effectively in a fast-paced environment and manage operational pressure during peak periods.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.