Revenues Team Leader (1003)

Basingstoke and Deane Borough Council; Basingstoke; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Salary sacrifice

Discount site

Healthcare plan

Flu vaccination

Employee assistance

Training opportunities

Job summary

Basingstoke and Deane Borough Council is seeking a Revenues Team Leader to lead a high-performing team and deliver an excellent service to residents and businesses. This role combines leadership, technical know-how and service improvement.

You will manage day-to-day operations, provide expert advice on Council Tax and Business Rates, and drive policy and process changes while delivering strong customer service.

Qualifications

• Revenues experience in a Revenues environment.
• Strong knowledge of Council Tax legislation.
• Experience leading, motivating and developing teams.
• Excellent communication and analytical skills.
• Strong decision-making abilities.
• Experience handling complex casework, complaints and appeals.
• Ability to interpret legislation into practical service delivery.
• Commitment to customer service and continuous improvement.

Responsibilities

• Lead and manage the day-to-day operation of the Revenues Team.
• Inspire, motivate and develop staff, ensuring targets and standards are met.
• Monitor team performance through supervision, coaching and training.
• Provide expert technical advice on complex cases and policy interpretation.
• Manage complaints and escalated enquiries, including Ombudsman investigations.
• Lead on implementing new legislation and discretionary decision‑making.
• Represent the Council at tribunals, court hearings and external forums.
• Oversee financial controls, performance reporting, refunds and statutory returns.

Skills

Revenues experience

Council Tax legislation

Team leadership

Communication skills

Analytical skills

Decision making

Complex casework

Legislation interpretation

Continuous improvement

Job description

Revenues Team Leader

Lead an award-winning Revenues team and play a key role in delivering an excellent service to our residents and businesses.

This is an exciting opportunity for an experienced Revenues professional to join our high-performing service as a Revenues Team Leader. Reporting to the Revenues Operations Manager, you will provide day-to-day leadership to a team of Revenues professionals, ensuring the delivery of an efficient, customer-focused and compliant Council Tax and Business Rates service.

This role combines people management, technical expertise and service improvement, offering the opportunity to influence policy, support operational excellence and help shape the future of the Revenues Service. If you enjoy developing people, solving complex problems and leading change, we'd love to hear from you.

What You'll Be Doing

• Lead and manage the day-to-day operation of the Revenues Team.
• Inspire, motivate and develop staff, ensuring performance targets and service standards are consistently achieved.
• Monitor team performance and quality, supporting staff through regular supervision, coaching, appraisals and training.
• Provide expert technical advice on complex cases, legislation, case law and policy interpretation.
• Manage complaints and escalated enquiries, including Ombudsman investigations, MP and Member enquiries, and Valuation Tribunal cases.
• Lead on the implementation of new legislation, policy changes and discretionary decision‑making, including Section 13A Council Tax Reduction applications.
• Represent the Council at tribunals, court hearings and other external forums where required.
• Oversee key financial controls, performance reporting, refunds, write-offs and statutory returns.

What We're Looking For

• Significant experience within a Revenues environment.
• Strong technical knowledge of Council Tax legislation.
• Experience leading, motivating and developing teams.
• Excellent communication, analytical and decision‑making skills.
• Experience handling complex casework, complaints and appeals.
• The ability to interpret legislation and translate it into practical service delivery.
• A commitment to delivering excellent customer service and continuous improvement.

What benefits do we offer?

• Generous annual leave allowance plus bank holidays
• Local government pension scheme and Life Assurance
• Salary sacrifice schemes for bicycles and electric cars
• Access to discounts at nationwide retailers through our ‘BOOST’ perks discount site
• Funded healthcare cash plan including optical and dental cover
• Free flu vaccination vouchers
• Access to a free and confidential employee assistance program
• Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses

We are an equal opportunities employer and welcome applications from all sections of our community.

The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.

Basingstoke and Deane Borough Council is undertaking Local Government Reorganisation, transitioning from a two-tier structure to new unitary councils from April 2028. If you are employed by Basingstoke and Deane Borough Council as of 1 April 2028, your role will transfer to one of the new organisations on your existing terms and conditions. This change is part of a wider move to support local devolution and strengthen powers within our communities. For further information please visit New Councils Decision