Revenues Assistant

WMJobs; Stoke-on-Trent; Hybrid; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Professional development

Job summary

Stoke-on-Trent City Council is seeking a Revenues Assistant to maintain Council Tax, Business Rates and Sundry Debt accounts, ensuring accuracy and effective service.

The role emphasizes strong attention to detail, customer service, and competent IT skills, with full training provided. A hybrid working model and competitive local authority benefits accompany the position.

Qualifications

• Keen eye for details and strong customer service abilities.
• Confident IT skills and ability to use systems effectively.
• Persuasive negotiator able to work independently and in a team.
• Full training will be provided; prior revenues experience is not essential.

Responsibilities

• Maintain and update Council Tax, Business Rates and Sundry Debt accounts
• Apply legislation and organisational procedures to make informed decisions
• Provide high quality customer service to residents, businesses, and internal teams
• Use IT systems effectively to manage and process account information
• Work both independently and as part of a supportive team
• Engage in persuasive and professional negotiation when required

Skills

Attention to detail

Customer service

IT literacy

Negotiation

Job description

Stoke-on-Trent City Council,
Directorate: Resources
Section: Revenues
Location: Civic Centre
Grade: Level 7
Salary: £31,022 - £33,699 per annum
Hours: 37 hours per week
This advert is open to both internal and external applicants.

About us

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Further information on the Council and our directorates

The Role

We are seeking a motivated and detail oriented Revenues Assistant to join our team. In this role, you will be responsible for maintaining Council Tax, Sundry Debt and Business Rates accounts, applying relevant legislation and sound decision making skills to ensure accuracy and effective service.

The ideal candidate will have a keen eye for detail, strong customer service abilities and confident IT skills.

You should be a persuasive negotiator who is able to work independently as well as within a supportive team environment.

While previous knowledge of revenues work is preferred, it is not essential, as full training will be provided for the successful applicant.

Key Responsibilities

• Maintain and update Council Tax, Business Rates and Sundry Debt accounts
• Apply legislation and organisational procedures to make informed decisions
• Provide high quality customer service to residents, businesses, and internal teams
• Use IT systems effectively to manage and process account information
• Work both independently and as part of a supportive team
• Engage in persuasive and professional negotiation when required

About You

• Have a keen eye for details
• Posses strong customer service and communication skills
• Confident in using IT systems
• Can negotiate effectively and remain professional under pressure
• Able to work independently and collaboratively

What we offer

• A competitive salary based on your skills, experience and talent
• Hybrid and flexible working options
• An excellent local authority benefits pension scheme
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes
• Further information on our Rewards and Benefits can be found here

For more information on the role, please contact the Recruiting Manager Angela Sherwin, 01782 234326

Pre-Employment Checks

• Right to Work in the UK
• Proof of address
• Satisfactory references
• Occupational Health Clearance

Evidence Of Professional Qualifications Or Registrations

• DBS check at the appropriate level (if applicable for the role)

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don't meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.