Revenue & Benefits Technical Support Officer

North East Combined Authority; Tees Valley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

North East Combined Authority is offering an exciting role within our Resident and Business Support service as a Revenues and Benefits Technical Support Officer. This position combines technical expertise with frontline service delivery, supporting residents and businesses while helping shape council services.

You will handle high-level enquiries, appeals and enforcement actions, provide expert guidance across the service, and contribute to training, QA and continuous improvement.

Qualifications

• Significant experience within a Revenues and Benefits environment.
• Strong technical knowledge or ability to quickly develop expertise.
• Excellent communication skills and confidence dealing with complex cases.
• A proactive, solutions-focused approach and the ability to support change and service development.

Responsibilities

• Managing and responding to high-level enquiries such as complaints, FOI requests, SARs and Councillor enquiries.
• Handling appeals and representing the Council at tribunals.
• Supporting enforcement activity, including attending court and progressing legal actions such as bankruptcy, charging orders and winding-up proceedings.
• Providing expert technical advice across Resident and Business Support services.
• Delivering training and developing structured learning programmes, including inductions for new colleagues.
• Supporting quality assurance processes to maintain high service standards.
• Identifying opportunities for innovation, efficiency and service improvement.

Skills

Revenues & Benefits experience

Technical knowledge

Communication skills

Proactive solutions-focused

Change and service development

Job description

We have an exciting role on offer within our Resident and Business Support service as a Revenues and Benefits Technical Support Officer.

We're excited to offer a fantastic opportunity to join our Resident and Business Support team as a Revenues and Benefits Technical Support Officer. This is a rewarding role where your expertise will make a real difference to our communities while helping shape and improve vital council services.

Our Revenues and Benefits Service is at the heart of the Council, ensuring essential services are funded while providing crucial financial support to residents and businesses. In this role, you'll be part of a forward-thinking, fast-paced team, working on a diverse range of complex and impactful cases.

This is more than a technical role, it's an opportunity to influence service delivery, support colleagues and contribute to continuous improvement.

You'll take on a varied and engaging workload, including: -

• Managing and responding to high-level enquiries such as complaints, Freedom of Information requests, Subject Access Requests and Councillor enquiries.
• Handling appeals and representing the Council at tribunals.
• Supporting enforcement activity, including attending court and progressing legal actions such as bankruptcy, charging orders and winding-up proceedings.
• Providing expert technical advice across Resident and Business Support services.
• Delivering training and developing structured learning programmes, including inductions for new colleagues.
• Supporting quality assurance processes to maintain high service standards.
• Identifying opportunities for innovation, efficiency and service improvement.

We're looking for someone who is passionate, adaptable and ready to take the next step in their career. You'll bring:

• Significant experience within a Revenues and Benefits environment (Council Tax, Business Rates or Welfare Benefits is essential).
• Strong technical knowledge or the ability to quickly develop expertise.
• Excellent communication skills and confidence dealing with complex cases.
• A proactive, solutions-focused approach.
• The ability to support change and contribute to service development.

Whether you're already in a similar technical role or looking to build on your existing experience, influence positive change, and be part of a supportive and progressive team; we'd love to hear from you.

If this is you, this may be the opportunity you are looking for!

Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check, which includes a Verification of Criminal Record check (unspent convictions only).

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.