Revenues and Benefits Officer x2

TN United Kingdom; St Helens; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a modernising Council in St Helens, where you can contribute to the community as a Revenues and Benefits Officer. This role focuses on supporting families and ensuring efficient administration of Council Tax and benefits. Ideal candidates will have strong communication skills and a clerical background, with a passion for customer service. Join a forward-thinking team that values diversity and offers a supportive work environment. If you are enthusiastic and ready to make a difference, we encourage you to apply early!

Qualifications

• Experience in Local Government is ideal but not essential.
• Clerical background with skills in data management.

Responsibilities

• Administer Council Tax discounts, exemptions, and reliefs.
• Maintain accurate records and perform data input tasks.

Skills

Data Input

Customer Focus

Communication Skills

Microsoft Products Proficiency

Knowledge of Council Tax Regulations

Tools

Capita One Revenues & Benefits System

Information@Work Document Imaging System

Job description

Revenues and Benefits Officer x2, St Helens

Client: St Helens Borough Council

Location: St Helens, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 1377437e84b6

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

We are St Helens Borough Council, located in the heart of the Northwest close to Liverpool, Manchester, and Lancashire. We are a modernising Council passionate and ambitious for the children and families we support, our communities, and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We value a highly skilled and supported workforce.

This is an exciting opportunity to join our team as a Revenues and Benefits Assistant / Officer.

Ideally, candidates will have experience working in Local Government and knowledge of the Capita One Revenues & Benefits System and the Information@Work Enterprise document imaging system, although this is not essential.

The successful candidate will have a clerical background with skills in data input to computerised systems, scanning, indexing, and maintaining accurate records. Experience in administering Council Tax discounts, exemptions, and reliefs is particularly welcomed.

Strong communication skills, both written and verbal, customer focus, and proficiency with Microsoft products, web-based services, and email are required.

This is a permanent position, working 37 hours per week on an agile basis, with remuneration based on knowledge and experience.

If you possess the necessary skills and enthusiasm for this role, we look forward to hearing from you.

Note: We reserve the right to close the advert early if sufficient applications are received. Early application is encouraged.

St Helens Council is a Disability Confident Leader, guaranteeing an interview to disabled applicants meeting the essential criteria and making reasonable adjustments during the process. We value diversity and encourage applicants from all backgrounds. More information can be found at https://www.sthelens.gov.uk/equality.